Field Service Specialist
1 day ago
We are seeking an experienced Field Service Specialist to join our team at Omega Resource. As a key member of our service team, you will be responsible for installing, maintaining, and repairing specialist packaging and filling equipment.
The ideal candidate will possess strong technical knowledge and skills, with the ability to diagnose and resolve complex issues efficiently. Excellent communication and problem-solving skills are essential in this role, as you will work closely with customers to ensure their equipment operates smoothly and efficiently.
Key Responsibilities:
- Installation and Commissioning: Install and commission specialist packaging and filling equipment at customer sites, ensuring systems function according to specifications.
- Maintenance and Repairs: Perform routine and preventive maintenance on machinery to minimize downtime, diagnose faults, and carry out timely repairs to keep equipment running smoothly.
- Technical Support: Provide expert technical support and troubleshooting to customers, both remotely and on-site, to resolve operational issues and improve equipment efficiency.
- Training: Conduct on-site training for customer staff on the proper operation and maintenance of the equipment.
- PLC Integration: Develop and implement PLC programs to enhance equipment performance and efficiency.
- Documentation: Maintain detailed service reports, records of repairs, and documentation of any changes or upgrades performed on machinery.
- Spare Parts Management: Recommend and manage spare parts inventory for customer equipment, ensuring quick turnaround for repairs and maintenance needs.
- Customer Relationship Management: Build strong relationships with clients by providing excellent customer service and support, ensuring high levels of satisfaction and repeat business.
- Upgrades and Retrofits: Provide recommendations and perform equipment upgrades or retrofits to improve performance and extend the lifespan of machines.
- Safety and Compliance: Ensure all work complies with relevant safety standards and company policies, and adhere to health and safety regulations during service visits.
Requirements and Benefits:
- Experience: Minimum of 3-5 years of experience in servicing and maintaining machinery.
- Technical Knowledge: Strong understanding of mechanical systems, PLC programming, electrical troubleshooting, hydraulics, and pneumatics. Familiarity with packaging and filling machinery is highly desirable.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues effectively, with a methodical and hands-on approach.
- Communication Skills: Excellent verbal and written communication skills to interact with customers and provide clear technical guidance.
- Travel: Willingness to travel to customer sites domestically, with occasional overnights.
- Salary: Competitive salary range £60k - £65k per annum, inclusive of overtime opportunities.
- Benefits: Hybrid low-tax car, tools, and equipment provided, plus training and development opportunities.
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