Customer Service Advisor

2 weeks ago

Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

**Customer Support Advisor (IT)**
**Customer Support - Operations**
**Swindon
- Hybrid options**
**Band C: £25,637**

Do you have a passion for Customer Service and IT?

Do you enjoy speaking to customers to resolve their queries?

If so, we would like to hear from you.

What is a Customer Support Advisor at UKSBS?

Our Customer Service Advisors are at the centre of what we do and heart of the business. The team are the first point of contact for our customers and clients when they can’t find answers themselves. They rely on us to give them support when needed to resolve their queries right first time.

Here at UK SBS we are proud to deliver high quality corporate services where we provide human resources, payroll, finance, IT and procurement services as well as expertise to our public sector partners.

Our staff are very important to us and we always try to go the extra mile to look after them. We can offer flexible and family friendly working arrangements, great benefits including generous annual leave, supportive and inclusive work environments, and opportunities to learn and grow your career with us.

Our friendly Customer Support teams have a passion for great customer service and are often the first point of contact our customers have with our organisation. We are busy every day answering a variety of queries which could be anything from an enquiry about booking annual leave on our Oracle systems to a broken laptop, and everything in between Don’t worry though, you won’t be expected to solve all the queries on your own we will be there to help and support you.

Our Customer Services Advisors help our clients both on the phone and using remote support tooling, using ServiceNow to track our contacts.
We work a mixture of part time and full-time hours across a 37-hour week. The phone lines are open from 8:00 - 6:00pm so we operate shifts with start times between 8:00 - 10:00 am and finishing between 4:00 - 6:00pm. We have a number of vacancies available, offering full time or part time hours on permanent contracts.

Polaris House in Swindon has access to an on-site nursery and a subsidised canteen. We also have free on-site parking, cycle to work schemes and have a bus stop and train station right outside the reception area.

Previous experience, especially in IT support, would be of value but what is more important to us is a positive attitude, a real interest in helping our customers and a desire to deliver excellent customer service.

What we’re looking for:

- We are looking for enthusiastic people who have an ability to actively listen, empathise and work with customers to find solutions, with a keen interest in understanding and resolving technical queries
- Having great customer skills means being passionate about interacting with people and enjoying what you do every day
- Work can be varied as we support both the Oracle ERP systems and thousands of Windows laptops so having an ability to learn at pace and absorb new technical information is critical
- Sometimes calls can be complex so you need to be resilient, curious and have a ‘can do’ attitude. Demonstrable skills in fact finding, analysis and problem diagnosis will really help
- You’ll also need to be an excellent communicator and work with colleagues across the business, within Operations, the IT pillar, and elsewhere
- Good computer literacy, especially technical experience of working with current levels of the Microsoft Office suite, and potentially experience of working with Call logging systems such as ServiceNow/Remedy etc, Active Directory, Azure, Exchange, and other IT system management tooling
- Maths and English GCSE’s grades A-C (or equivalent qualifications) or proven work experience

Being part of Customer Support Services means you’ll be joining a supportive, friendly and engaged bunch who work together to deliver great customer services.
Although previous experience in a similar environment would be of value, what is most important to us is a positive attitude, a real interest in helping our customers and a desire to deliver first class customer service.

For more information on the role and our benefits click here

We look forward to hearing from you

We are UK SBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

  • Service Advisor

    3 weeks ago

    Swindon, United Kingdom Carite Service Centre Ltd Full time

    **About Us**: Carite Service Centre is a multi-award-winning automotive service centre dedicated to providing exceptional customer service, vehicle maintenance and repairs. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted name in the automotive industry. **Position Overview**: We are...

  • Customer Service Advisor

    3 weeks ago

    Swindon, United Kingdom Tru Talent Full time

    **Customer Service Advisor** **Basic Salary**:Up to £24,750 **Working Hours**: 8:00am - 17:00pm Monday - Friday **Location**:Swindon **Extras**: 22 Days holiday + Bank Holidays, Pension Scheme New vacancy for a **Front of House/Customer Service Advisor** to join a busy accident repair centre. Reporting to the Body Shop Manager, the main purpose of the...

  • Customer Service Advisor

    4 weeks ago

    Swindon, United Kingdom Tru Talent Full time

    Customer Service Advisor Basic Salary: Up to £30,000 Working Hours: 45 hours, Monday - Friday Location: Swindon New vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre. Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient...

  • Customer Service Advisor

    4 weeks ago

    Swindon, United Kingdom Tru Talent Full time

    Customer Service AdvisorBasic Salary: Up to £30,000Working Hours: 45 hours, Monday - FridayLocation: SwindonNew vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and...

  • Customer Service Advisor

    4 weeks ago

    Swindon, United Kingdom Tru Talent Full time

    Customer Service AdvisorBasic Salary: Up to £30,000Working Hours: 45 hours, Monday - FridayLocation: SwindonNew vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and...

  • Customer Service Advisor

    1 week ago

    Swindon, United Kingdom Tru Talent Full time

    Customer Service AdvisorBasic Salary: Up to £30,000Working Hours: 45 hours, Monday - FridayLocation: SwindonNew vacancy for a Front of House/CSA/Customer Service Advisor to join a busy accident repair centre.Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and courteous...

  • Customer Service Advisor

    3 weeks ago

    Swindon, United Kingdom Storm Recruitment (Swindon) Ltd Full time

    **Customer Service Advisor** **Swindon** **£19,500 - £20,200 per annum** **Customer Service** **Start date: February 2023** **Overview**: This is an opportunity for anyone looking for Customer Service Advisor roles. Based in Swindon, you will not need customer service experience - this role rewards attitude and work ethic. Recognised as one of...

  • Customer Service Advisor

    2 months ago

    Swindon, United Kingdom People Solutions Group Limited Full time

    What's in it for me? Peoplel Solutions are currently recruiting for Customer Service Advisors with IT/ Technical knowledge and excellent customer service skills to work with our client who is based in the Dorcan area of Swindon. This is an ongoing temporary role, with the potential to become permanent for the right individual. The role will involve...

  • Customer Service Advisor

    4 weeks ago

    Swindon, United Kingdom People Solutions Group Limited Full time

    What's in it for me? Peoplel Solutions are currently recruiting for Customer Service Advisors with IT/ Technical knowledge and excellent customer service skills to work with our client who is based in the Dorcan area of Swindon. This is an ongoing temporary role, with the potential to become permanent for the right individual. The role will involve...

  • Customer Service Advisor

    4 days ago

    Swindon, United Kingdom Coll Search Ltd Full time

    **CUSTOMER SERVICE ADVISOR - SWINDON** Our client is an approved **DAF Truck dealership** located in **Swindon** and are on the lookout for a dedicated and knowledgeable **Commercial Vehicle Service Advisor**. As their new Service Advisor, you will join their friendly team which will see you **working Monday - Friday 08:00am - 5:30pm & every other Saturday...

  • Customer Service Advisor

    2 weeks ago

    Swindon, United Kingdom CHANNEL ALT LTD Full time

    We are seeking a Customer Service Advisor to join our team in London. The Customer Service Advisor will play a crucial role in ensuring our customers receive exceptional service and support. **Responsibilities**: - Provide accurate information about products, services, and company policies. - Handle customer complaints and issues, working towards a...

  • Customer Service Advisor

    3 weeks ago

    Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor, permanent, £21,100 + 5% company bonus, Swindon **Customer Service Advisor** **Permanent** **37.5 hour week. 7.5 hour shifts between 8am - 9pm Mon-Fri and 9am - 5pm Sat/Sun** **5 shifts per week** **£21,100 + 5% company bonus** **Office Based in Swindon Town Centre** **25 days holiday plus Bank Holidays** This company is fast...

  • Customer Service Advisor

    7 days ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. This is a straight Permanent role.** **Role duties**: - ** Liaise directly with customers to provide assistance**: - ** Book in appointments**: - ** Update jobs**: - ** Co-ordinate...

  • Customer Service Advisor

    2 months ago

    Swindon, United Kingdom Thames Water Utilites Full time

    We’re looking for people with a genuine passion for people and delivering excellent customer service to every customer, as well as the desire to learn and be the best you can be. We’re not looking for bags of experience, just a can-do attitude, a customer-first approach and a willingness to learn! As a Customer Advisor, your role is pivotal in ensuring...

  • Customer Service Advisor

    3 days ago

    Swindon, United Kingdom Thames Water Utilites Full time

    We’re looking for people with a genuine passion for people and delivering excellent customer service to every customer, as well as the desire to learn and be the best you can be. We’re not looking for bags of experience, just a can-do attitude, a customer-first approach and a willingness to learn! As a Customer Advisor, your role is pivotal in ensuring...

  • Customer Service Advisor

    3 weeks ago

    Swindon, United Kingdom Frankly Recruitment Full time

    Customer Services Advisor Salary is £21,100. 25 days’ holiday plus 5% bonus dependent on company and personal performance Hours are 7.5 plus 1 hour for lunch /day between 8am and 9pm Monday to Friday. Sat/Sun 9-5 with 30 mins for lunch and a day off in lieu **Objective** The Customer Service advisor is responsible for customer support for a number of...

  • Customer Service Advisor

    4 weeks ago

    Swindon, United Kingdom Oak Furniture Land Full time

    Do you excel at providing excellent customer service? Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls. This is a full-time office-based position working 9.00am to 6.00pm, Monday to Friday and one Saturday in every four. The start date for this role is the Monday 17th...

  • Customer Service Advisor

    3 days ago

    Swindon, United Kingdom Thrive Group Full time

    Customer Services Advisors required for long term temporary work based in Swindon. These positions are for immediate starts and are based on full time hours 9.00am to 5.00pm Monday to Friday with rotational weekend working. Working as part of a professional customer services team, the job role is both varied and challenging, therefore we seek candidates who...

  • Customer Service Advisor

    2 weeks ago

    Swindon, United Kingdom ContactCORP Full time

    Our client, a leading social housing provider in Swindon, is seeking a dedicated and customer-focused Customer Service Assistant to join their team. The successful candidate will play a crucial role in delivering high-quality support and assistance to tenants, ensuring their needs are met promptly and effectively. Customer Service Assistant...

  • Customer Service Advisor

    4 days ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. To be considered for this role It is essential that you have had previous experience working within the automotive industry.** **This is a Permanent role.** **Role duties**: - **...