Customer Service Advisor

3 weeks ago

Swindon, United Kingdom Thames Water Utilites Full time

We’re looking for people with a genuine passion for people and delivering excellent customer service to every customer, as well as the desire to learn and be the best you can be. We’re not looking for bags of experience, just a can-do attitude, a customer-first approach and a willingness to learn

As a Customer Advisor, your role is pivotal in ensuring a positive experience for our customers. Let’s delve into the key responsibilities you’ll handle:
Ownership and Problem-Solving: Each customer interaction becomes your responsibility. You’ll take ownership of their situation. By asking relevant questions and actively listening, you’ll find solutions that leave customers feeling understood and supported.

Exceptional Service Delivery: We don’t settle for mediocrity. Your mission is to ensure exceptional service. Whether it’s a simple inquiry or a complex issue, your goal is to exceed customer expectations.

Challenge-Friendly Environment: If you thrive under pressure and enjoy a dynamic work environment, this role is perfect for you. You’ll handle busy periods with grace, helping customers navigate difficulties.

Empathy and Understanding: Customers facing challenges need empathy. You’ll empathize with their situations. Your ability to connect with them on a human level will make a difference.

Community Support: We’re proud to serve our communities. Living in the Thames Water region is essential. As a Thames Water customer yourself, you’ll understand the local context.

Flexible Shifts: You’ll work 36 hours a week, following a shift pattern that varies from month to month. Our team will discuss available shifts with you after you apply.

Assessment Centre and Team Interaction: Participate in our assessment centre, where you’ll meet colleagues and experience our Swindon office. It’s an opportunity to contribute to our customer-centric approach.

As a Customer Advisor, you’re not just handling inquiries—you’re shaping positive experiences and building trust

We have two start dates for the Customer Service Advisor role either Monday 8th April 2024 or Tuesday 7th May 2024.

**What you should bring to the role**

As you embark on your journey as a Customer Advisor, here are the essential qualities and skills you should bring to the role:

- Passion for Customer Service: Whether you’ve worked in a contact centre before or have experience supporting customers face-to-face or over the telephone, your passion for exceptional service is crucial. Your commitment to putting customers first will set you apart.
- Active Listening Skills: Effective communication begins with listening. As a Customer Advisor, you’ll actively listen to customer inquiries, concerns, and feedback. Understanding their needs allows you to provide tailored solutions.
- Resilience and Strength: Difficult conversations are part of the job. You’ll encounter various situations, from simple queries to complex issues. Your ability to handle challenges with resilience and strength is vital.
- Passion and Team Spirit: A positive attitude and genuine passion for helping others will shine through. As a team player, you’ll collaborate with colleagues to create a supportive environment.
- Computer Literacy and Problem-Solving**:Comfort with technology is essential. You’ll navigate systems, databases, and communication tools. Problem-solving skills allow you to find efficient solutions for customers.

Remember, as a Customer Advisor, you’re not just providing answers—you’re making a difference in people’s lives

**What’s in it for you?**

This is a fantastic opportunity to make a difference and you’ll be working with like-minded people with customers at the heart of everything they do. We’re dedicated to giving you great training and will ensure you have everything you need to thrive in this role.

A real purpose, real support, real opportunities. Come and join the Thames Water family.
- Competitive salary starting at £22,524 per annum.
- 24 days holiday per year increasing to 28 days with the length of service.
- Contributory pension - Defined Contribution - Maximum of 12% - 2x employee contribution.
- Personal Medical Assessments - Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

**Who are we?**

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operati

  • Customer Service Advisor

    4 weeks ago

    Swindon, United Kingdom Storm Recruitment (Swindon) Ltd Full time

    **Customer Service Advisor** **Swindon** **£19,500 - £20,200 per annum** **Customer Service** **Overview**: This is an opportunity for anyone looking for Customer Service Advisor roles. Based in Swindon, you will not need customer service experience - this role rewards attitude and work ethic. Recognised as one of Swindon's best employers, just some of...

  • Customer Service Advisor

    5 days ago

    Swindon, United Kingdom New Recruits Full time

    2 days ago Be among the first 25 applicants New Recruits Professional Services Ltd are on the lookout for a Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately on afull time contract. Our client who provides technical services for schools, re-sellers and insurers across the UK are...

  • Customer Service Advisor

    1 month ago

    Swindon, United Kingdom 911 Staffing Ltd Full time

    **About the Customer Service Advisor role**: - Monday to Friday - No weekends! - Working hours are 9am-5.30pm - £23K per annum - Temp to Perm role - Based in Stratton area (on main bus route) **Duties for the Customer Service Advisor role**: - Liaise with other internal team members - Complete reporting, ensuring that reports are accurate and submitted...

  • Customer Service Advisor

    1 week ago

    Swindon, United Kingdom New Recruits Professional Services Ltd Full time

    New Recruits Professional Services Ltd are on the lookout for a Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately on a full time contract. Our client who provides technical services for schools, re-sellers and insurers across the UK are looking for enthusiastic self driven and...

  • Customer Service Advisor

    1 month ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Wanted - Customer Service Advisors! Temp to Perm role! £21,313 per annum** **The Best Connection **are recruiting for Customer Service Advisors in collaboration with well establish healthcare company, working in their brand new site. Easily accessible by public transport. Onsite Parking available. The role of Patient Services Advisor is to handle all...

  • Customer Service Advisor

    5 days ago

    Swindon, United Kingdom New Recruits Professional Services Ltd Full time

    New Recruits Professional Services Ltd are on the lookout for a Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately on a full time contract. Our client who provides technical services for schools, re-sellers and insurers across the UK are looking for enthusiastic self driven and...

  • Customer Service Advisor

    1 week ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    Multiple Part time Customer Service Advisors wanted - Temporary to Permanent position. The Best Connection are hiring Inbound part time Customer Service Advisors to work for our client, a housing association based in Chippenham. This is a temporary to permanent role, with the option to go permanent after a successful 12-week period. Easily accessible by...

  • Service Advisor

    2 weeks ago

    Swindon, United Kingdom Perfect Placement Full time

    Service AdvisorUp to £27-30,000 annual starting salary pending experience. 8:00am-5:00pm Monday to Friday with a 30 minute lunch break. Chance to work with an industry leading commercial vehicle brand in a long-running local business.We are currently advertising on behalf of an Automotive large multi-franchise approved commercial vehicle dealer group who...

  • Customer Service Advisor- On-site

    1 month ago

    Swindon, United Kingdom Blue Arrow Full time

    **Position**: Customer Service Advisor **Type**: Temp with a potential to go Perm! **Location**: **100% Office based role, Newbridge Square (Tri Centre 2), Swindon, SN1 1BY** **Salary**: £11.53 per hour, paid weekly! **Hours**: Full Time 37.5 per week 8:30 - 5.30 Monday to Friday including 1 in 3 Saturdays 9.30 - 12.30 **Start date**: 16/1/23 We are...

  • Service Advisor

    1 month ago

    Swindon, United Kingdom KPI People Full time

    Job Type: Perm Town/City: Swindon County: Wiltshire Salary/Rate: £32000 - £34000 per annum Sector: Service Specialism: Permanent Job ref: 2739 Published: 22-02-2024 Service Advisor - Swindon - Basic Salary - £26,000 - OTE - £34,000 - Great Benefits Package - Our client, a busy franchised main dealership in Swindon has the requirement for an...

  • Customer Service Advisor

    1 month ago

    Swindon, United Kingdom PanelCraft UK Ltd Full time

    **Customer Service Advisor** **Responsibilities** - Act as the company’s first point of contact, ensuring customer information is accurate - build and develop relationships with new and existing Customers to create a positive Customer experience - Liaise with Colleagues to understand all aspects of the Customer's repair journey - Ensure KPI's are met -...

  • Customer Service

    1 month ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    **Wanted - Customer Service Advisors! Temp to Perm role! £21,313 per annum** **The Best Connection **are recruiting for Customer Service Advisors in collaboration with well establish healthcare company, working in their brand new site. This position is based in South Marston and is easily accessible by public transport. Parking is also available on...

  • Customer Service Advisor

    4 weeks ago

    Swindon, United Kingdom Oak Furniture Land Full time

    Do you excel at providing excellent customer service? Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls. This is a full-time office-based position working 9.00am to 6.00pm, Monday to Friday and one Saturday in every four. The start date for this role is the Monday 6th...

  • Technical Advisor

    1 month ago

    Swindon, United Kingdom OPX Recruitment Full time

    OPX Recruitment are hiring for a Technical Advisor for our client, a dedicated and leading provider of healthcare equipment based in Swindon, Wiltshire. This position offers permanent positions straight away and fantastic company benefits once permanent Our client are a leading supplier of single-use medical and surgical products with a reputation for...

  • Technical Advisor

    1 month ago

    Swindon, United Kingdom OPX Recruitment Full time

    OPX Recruitment are hiring for a Technical Advisor for our client, a dedicated and leading provider of healthcare equipment based in Swindon, Wiltshire. This position offers permanent positions straight away and fantastic company benefits once permanent Our client are a leading supplier of single-use medical and surgical products with a reputation for...

  • Service Advisor

    1 month ago

    Swindon, United Kingdom Purely Recruitment Solutions Full time

    **Service Advisor** **Permanent** **Full-Time** **Competitive Salary Dependent on Experience** **Swindon** We are currently assisting our client, a well-established family-owned business, in recruiting a Service Advisor to join their friendly team in their Swindon depot. **Duties**: This dual role is a great opportunity filled with challenging yet...

  • French Speaking Customer Service Advisor

    13 hours ago

    Swindon, United Kingdom Elite Recruitment Solutions Maidenhead Full time

    We are proud to be supporting this well know company based in Swindon, in finding a French Speaking Customer Service Advisor to join their team. Office based, Temporary to Permanent role. Immediate Start for the right candidate, £11.53 per hour, paid weekly. Full time position, Free Parking, full training provided. Hours are between 8am and 6pm -...

  • French Speaking Customer Service Advisor

    23 hours ago

    Swindon, United Kingdom Elite Recruitment Solutions Maidenhead Full time

    We are proud to be supporting this well know company based in Swindon, in finding a French Speaking Customer Service Advisor to join their team. Office based, Temporary to Permanent role. Immediate Start for the right candidate, £11.53 per hour, paid weekly. Full time position, Free Parking, full training provided. Hours are between 8am and 6pm - The rota...

  • Sales Customer Service

    1 day ago

    Swindon, United Kingdom Reed Full time

    Sales Customer Service Advisor Annual Salary: £23k - £25k Location: Swindon Job Type: Full-time, Permanent We are seeking a Sales Customer Service Advisor to join a reputable provider to the construction sector. This role is ideal for someone with office and customer service experience, who is proactive and enjoys working within a small,...

  • Customer Training Support Advisor

    1 week ago

    Swindon, United Kingdom The Best Connection Employment Group Full time

    Multiple Part time Customer Service Advisors wanted - Temporary to Permanent position. The Best Connection are hiring Inbound part time Customer Service Advisors to work for our client, a housing association based in Chippenham. This is a temporary to permanent role, with the option to go permanent after a successful 12-week period. Easily accessible by...