Customer Service Advisor- On-site

1 month ago


Swindon, United Kingdom Blue Arrow Full time

**Position**: Customer Service Advisor

**Type**: Temp with a potential to go Perm

**Location**:
**100% Office based role, Newbridge Square (Tri Centre 2), Swindon, SN1 1BY**

**Salary**: £11.53 per hour, paid weekly

**Hours**: Full Time 37.5 per week 8:30 - 5.30 Monday to Friday including 1 in 3 Saturdays 9.30 - 12.30

**Start date**: 16/1/23

We are looking for full time Customer Service Advisors to work with one of the fastest growing, diversified, financial services business and one of the largest retirement solutions providers in the UK.

As a call handler you'll be assisting people across the country, handling telephone calls from customers, distributors and third parties, focusing in line with service level agreements.

We'll provide you with the technology, software and training you need to get started, and we'll be there to help. However, it's your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected.

Join us and you'll be helping to create a stronger future for everyone.

**What you'll be doing**:

- Working towards targets to maintain productivity quality and service standards.
- Contributing to a positive and supportive team culture.
- Promoting a positive customer/distributor perception and continuously developing relationships aligned to Capita values
- Providing accurate information to callers
- Maintaining the appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks

**What we're looking for**
- Experience in a call centre environment
- Excellent soft skills & listening skill to build a rapport and create a positive customer experience whilst accurately relaying messages
- Passionate about customer service and the need to Treat Customers Fairly
- Knowledge of complaints
- Knowledge of relevant legislation, FCA/PRA rules and principles and Treating Customers Fairly
- Excellent PC skills



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