Customer Service Advisor

2 weeks ago


Swindon, United Kingdom New Recruits Professional Services Ltd Full time

New Recruits Professional Services Ltd are on the lookout for a Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately on a full time contract.

Our client who provides technical services for schools, re-sellers and insurers across the UK are looking for enthusiastic self driven and confident customer service advisors to work along side a busy team helping to Provide exceptional customer service to clients via phone, email, and chat, assisting customers with enquiries, account updates, and financial transactions.

Responsibilities:

* Booking service requests onto the customer management system (CMR)

* Speaking with customers over the telephone to update them on the status of their devices repair.

* Calling customers i.e. Schools, Universities, insurers and manufacturers

* Arrange the collection and returns of equipment/devices.

* Managing customer enquiries.

* Liaising with technicians and third parties.

* Communicating statuses back and forth with internal service support team who manage the customer accounts.

Requirements:

* Previous experience in customer service or a related field (1 year)

* Strong communication skills, both verbal and written

* Ability to analyse customer needs and provide appropriate solutions

* Proficiency in using CRM systems.

* Excellent problem-solving skills and attention to detail

* Ability to work well in a busy team environment

* Computer literate

* A confident telephone manner and must be well organised.

Salary: £11.50 - £12.00ph

Shift: Monday to Friday - 9.00am - 17.00pm (optional overtime available)

Please note that only qualified candidates will be contacted for further consideration #J-18808-Ljbffr

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