Customer Service Advisor

2 weeks ago


Swindon, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

**Customer Support Advisor**

**Human Resources Operations - Customer Support**

**Swindon, Newport, or Billingham - flexible and remote working options**

**Band B: £20,049**

Here at UK SBS we are proud to deliver high quality corporate services where we provide human resources, payroll, finance, IT and procurement services as well as expertise to our public sector partners.

Our staff are very important to us and we always try to go the extra mile to look after them. We can offer flexible and family friendly working arrangements, great benefits including generous annual leave, supportive and inclusive work environments, and opportunities to learn and grow your career with us. At some offices there is also free on site parking and a subsidised canteen.

Our friendly Customer Support teams are energetic and have a passion for great customer service and are often the first point of contact our customers have with our organisation. You will have the opportunity to work alongside some great colleagues who will be doing similar customer service roles to you.

We are busy every day answering a variety of calls which could be anything from an enquiry about holiday entitlement to a question about pay and everything in between Don’t worry though, you won’t be expected to solve all the queries on your own we will be there to help and support you.

We work a mixture of part time and full-time hours across a 37-hour week. The phone lines are open from 8:30 - 5:00 so we operate shifts with start times between 8:30 - 9:00 am and finishing at either 4:30 or 5:00pm. We have a number of vacancies available, offering full time or part time hours and fixed term or permanent contracts.

You can even choose which office you prefer to work from - Swindon, Newport, or Billingham. Some of our sites have access to an on-site nursery and a subsidised canteen. We also have free on-site parking, cycle to work schemes and have a bus stop right outside the reception area at our Swindon office.

It doesn’t matter if you don’t have previous experience but what is important to us is a positive attitude, a real interest in helping our customers and a desire to deliver first class customer service.

To do this role well you will need to be:

- Passionate about providing good customer service
- Educated to GCSE level English and maths (or equivalent qualifications) or have the ability to work at this level.
- Have excellent communication skills including the ability to build positive relationships with customers and colleagues
- Good at attention to details and be able to enter data onto the system accurately

It doesn’t matter if you don’t have previous experience in a similar environment but what is important to us is a positive attitude, a real interest in helping our customers and a desire to deliver first class customer service.

More information on the role and our benefits can be found here.

We look forward to hearing from you.



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