Technical Advisor

1 month ago


Swindon, United Kingdom OPX Recruitment Full time

OPX Recruitment are hiring for a Technical Advisor for our client, a dedicated and leading provider of healthcare equipment based in Swindon, Wiltshire.
This position offers permanent positions straight away and fantastic company benefits once permanent
Our client are a leading supplier of single-use medical and surgical products with a reputation for delivering high quality products and excellence in customer service
Permanent role
Online payslips
Day shift hours with no weekend work
Driving license is desirable for this position due to the location of this position*
You will be an expert in investigating the causes of problems occurring with medical devices, meticulously analysing the products, and providing detailed reports to the customer.
You will be the first point of call for customers with enquiries, technical concerns, and product complaints, and, you will be responsible for delivering a customer focused approach to resolving such issues.
Receive, record, and investigate product complaints in a professional and timely manner, following appropriate processes
Use appropriate questions to identify information/details of product complaints/issues and potential cause(s) to assist with the investigation and/or provide suggestions/solutions to customers/end users
Help and guide customers and colleagues with product advice and technical questions
Assess and understand the impact, severity, and urgency of enquiries/issues, and escalate if needed to colleagues (team members, Technical Manager and/or BU), suppliers or international colleagues for help and support to find a resolution
Liaise with and log reports with Regulatory Bodies (MHRA) as required/requested, including Vigilance reporting
Perform Field Safety Corrective Action (FSCA), managing customer responses and product reconciliation, in collaboration with the Technical Support Manager
Monitor product complaints and highlight any trends to the Technical Support Manager
Have knowledge of medical devices
Be comfortable using Microsoft packages
Monday to Friday


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