Customer Service Team Lead

12 hours ago


Swindon, Swindon, United Kingdom CV-Library Full time
Job Title: Customer Service Executive

This role involves managing a portfolio of clients, providing exceptional customer service, and effectively navigating the customer journey from a security perspective.

The ideal candidate will be a confident communicator with strong relationship-building skills, a progressive mindset, and the ability to multitask and prioritize workload.

We are seeking a dedicated professional to join our alarm activation team as a Customer Service Executive. The successful candidate will have previous experience in an administrative or customer service role and possess excellent communication and problem-solving skills.

In this dynamic role, you will be responsible for managing customer relationships, arranging quotes, and conducting relationship management. You will also review customer cases and issue responses, deal with inbound customer enquiries, process and action work orders compiled by clients, manage a portfolio of client requests, provide aftercare, deal with invoice queries, issue customer invoices, and perform general administration duties.

The salary for this position is £25,000 - £27,500 per annum (plus 10% annual bonus scheme).

Key Responsibilities:
  • Manage customer relationships and conduct relationship management
  • Review customer cases and issue responses
  • Deal with inbound customer enquiries
  • Process and action work orders compiled by clients
  • Manage a portfolio of client requests and provide aftercare
  • Deal with invoice queries and issue customer invoices
  • Perform general administration duties
Requirements:
  • Previous experience in an administrative or customer service role is essential
  • Confident communicator with strong relationship-building skills
  • Progressive and professional mindset with a desire to grow
  • Excellent attention to detail
  • Competent in Microsoft Office and Outlook
  • Able to multitask and prioritize workload
  • Full UK driving license


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