Customer Service Director

3 days ago


Swindon, Swindon, United Kingdom Kairos Recruitment Full time

Role Overview

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Kairos Recruitment is seeking an experienced Customer Service Manager to lead their customer service team as Head of Customer Service. This role offers a unique opportunity to work with a litho and digital printing company recognised for its commitment to quality and exceptional service.

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About the Role

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This position involves collaborating closely with the Production and Sales teams to ensure customer satisfaction through effective management of the Account Managers. The successful candidate will play a pivotal role in delivering outstanding service across all aspects of the business.

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Key Responsibilities

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  • Leading a team to deliver exceptional customer service
  • Collaborating with internal teams to achieve customer satisfaction
  • Developing and implementing customer service strategies that align with business goals
  • Ensuring smooth transitions during changes in processes or technologies
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Requirements

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The ideal candidate will have proven experience in the print industry in a similar role, with strong analytical, interpersonal, and organisational skills. They must be confident in communication, written and oral, and able to work collaboratively with all levels of internal and external organisations.

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What We Offer

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The successful candidate can expect a salary up to £45k, depending on industry experience, and the opportunity to work with a reputable company in the printing industry.



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