Customer Service Representative
1 month ago
At OutsideClinic, we provide exceptional eye and hearing health care services at home. We are seeking a skilled Customer Service Representative to join our clinical team.
Key Responsibilities:
- Deliver world-class customer service by resolving enquiries and taking ownership of customer issues.
- Triage and resolve customer complaints by providing suitable remedial actions and solutions.
- Arrange and confirm appointments to meet customer needs and facilitate efficient working for our field-based team.
- Contact customers to assess satisfaction with our services and offer further assistance if necessary.
- Deal with inbound calls and messages from our clinical colleagues to efficiently resolve issues.
- Support the achievement of targets to deliver a prompt and efficient service to our customers.
- Contribute to customer experience by highlighting opportunities for continuous improvement.
Requirements:
- Excellent customer service skills with a positive 'can-do' attitude.
- Ability to work in a fast-paced environment with a flexible approach to change.
- Competent in using IT applications such as CRM/customer information systems and Microsoft systems.
- Background in a customer service role is desirable.
About OutsideClinic:
We are the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing, and happiness of older people by providing clinically excellent services that are accessible and affordable for all.
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