Customer Service Manager
2 months ago
Job Title: Customer Service Team ManagerLocation: Swindon (hybrid working)Salary: £40,000 per annum (depending on experience)Company: Insurance sector
About Us:
Our client is a leading insurance company dedicated to providing exceptional service and comprehensive insurance solutions to our clients. Our commitment to excellence has earned us a reputation for reliability and customer satisfaction.
Job Description:
We are seeking a dynamic and experienced Customer Service Team Manager to lead our customer service team. The successful candidate will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and driving continuous improvement within the team.
Key Responsibilities:
Requirements:
Proven experience as a Customer Service Manager or similar role in the insurance industry.Strong leadership and team management skills.Excellent communication and interpersonal abilities.The ability to handle stressful situations and resolve conflicts effectively.Proficiency in customer service software and tools.An analytical mindset with the ability to interpret data and make informed decisions.
Benefits:
Competitive salary.28 days holiday + option to buy/ sell.Comprehensive health and dental insurance.Pension scheme.Opportunities for professional development and career advancement.Friendly and supportive work environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4622464
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