Customer Service Advisor
4 months ago
A fantastic opportunity has arisen for a Customer Service Advisor to join PanelCraft UK a leading independent accident repair centre who specialise in the repair of aluminium and electric vehicles
**The Role**:
Customer Service Advisors are the face of the Company, therefore a desire to deliver extraordinary customer service is a must, as well as the ability to handle customer expectations and maintain exceptional customer service standards. Within this role you will be required to
Ø To provide a first point of contact with Customers, answering queries personally or by telephone, and ensuring the highest standards of Customer satisfaction at all times
Ø To update various systems and portals on a daily basis to ensure we meet our KPI’s
Ø To liaise with Insurers; Suppliers and external representatives ensuring the highest standards of Customer satisfaction at all times
Ø To perform a wide range of relevant administrative duties in support of the Bodyshop
Ø To work effectively within the Dealership team to ensure industry-leading standards of Customer care and satisfaction are met at all times
Ø To promote the benefits of using a Manufacturer Approved Bodyshop to all relevant Customers
Key Skills:
Ø Body Shop experience
Ø Good communicator
Ø Flexible
Ø Attention to detail
Ø Positive can-do attitude
Ø Excellent time management
Ø Working knowledge of MS Office
Working closely in partnership with our Customer Service Drivers and Vehicle Damage Assessors, to ensure that decisions are made to guarantee an exceptional customer service is delivered to all our customers. As a family business we pride ourselves on being a close-knit team, and a culture of sharing knowledge of best practice with each other.
Our business is built on a foundation of recruiting and retaining employees who have the talent and attitude to thrive in this high-volume industry and rewarding them fairly for their contribution to our shared goals.
The company remains family owned, with a team of experienced staff and management. This mix of professional and family values helps us deliver a quality, forward thinking service, whilst not losing the personal touch.
Experience in the automotive industry is a benefit but not essential.
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Reference ID: office roll
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