Customer Service Advisor

7 months ago


Swindon, United Kingdom 911 Staffing Ltd Full time

We are looking for 2 Customer Service Advisors (Full Time) for a family run company based in the Cricklade area.

**About the Customer Service Role**:

- Working hours are Monday to Friday, 7.30am-3.30pm + 1 in 4 Saturdays, 8am-2pm
- Based in Chelworth Industrial Estate, SN6 6HE (due to location you will need own transport or live locally)
- Salary is up to £25K depending on experience
- Temporary to Permanent role

**Duties / responsibilities for the Customer Service Role**:

- Provide exceptional customer service, handling calls and responding to customer enquiries
- Assist customers with product information, order status, and issue resolution
- Liaise with drivers regarding delivery schedules
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Follow company policies and procedures to ensure consistent service delivery

**Key Skills / Attributes required for Customer Service Advisor Role**:

- Previous customer service experience required
- Excellent communication skills, both verbal and written
- Ability to work independently as well as part of a team

Reference ID: CSA / FT /DJ

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Application question(s):

- Do you have your own transport or live local to SN6 6HE? There isn't any public transport available to the location

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: CSA / FT /DJ


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