Customer Service Advisor
6 months ago
**Job role**: Customer Service Advisor
**Location**: Swindon
**Pay**: up to £24,000 per annum
**Hours**: Mon to Fri 08:00 - 16:30 or 08:30 - 17:00 rotating shift. (30 minutes lunch) - 40.0 hours per week.
**Contract Type**: Permanent
Are you experienced with working in a Customer Service team and looking for a new challenge?
Our client, The UK’s Largest Garden Machinery and Equipment Wholesale Distributor have the opportunity for you. They are looking for a Customer Service Advisor to join their supportive and growing team.
**Responsibilities**
- Handling customer complaints in a cost effective and quick manner.
- Case management, the ability to use their CRM system.
- Dealing with daily credit requests from trade customers.
- General administrative duties as requested.
- Processing orders and transactions.
- Providing information about new and existing products and services.
**Requirements**:
- The ability to work under pressure and prioritise your own workload.
- Patient and the ability to remain calm in stressful situations.
- Excellent administrative and telephone skills.
- Windows base software is required, particularly excel.
**Benefits**
- Annual paid holiday: 24 days plus bank holidays.
- In season hours: Feb to Oct - Mon to Fri 08:00-17:00
- Out of season hours: Nov to Jan - Mon to Fri 08:30-17:00
- Pension Schemes
- Opportunity to progress your knowledge to a wide scale.
- Family business - strong support network, positive atmosphere.
**Job Types**: Full-time, Permanent
**Salary**: Up to £24,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer service: 1 year (required)
Ability to Commute:
- Swindon (required)
Work Location: In person
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