Customer Service Advisor

2 months ago


Swindon, United Kingdom People Solutions Group Full time

Customer Service Advisor 

Monday to Friday 09:00- 17:00 or 09:00 - 13:00

Pay Rate: £11.50 - £12.00 PER HOUR

 

 

What's in it for me?

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Swindon, Wiltshire. This is a fantastic opportunity offering great benefits and room to grow and progress.

What are the benefits?

  •  Weekends off
  •  Office Based
  •  Free on-site parking
  •  Access to our Employee Assistance Programme
  •  28 days holiday per year pro-rata, accrued as you work
  •  Online Worker Portal

Day to Day Duties

  •  Booking/updating service requests onto our call management system
  •  Contacting and maintaining relationships with Clients
  •  Arrange the collection and returns of equipment/devices
  •  Managing customer enquiries and expectations
  •  Liaising with 3rd parties
  •  Communicating statuses back and forth with internal service support team who manger the customer accounts

Essential Skills

  •  Strong communication skills, both verbal and written
  •  Ability to analyse customer needs and provide appropriate solutions
  •  Proficiency in using CRM systems
  •  Excellent problem solving skills
  •  Attention to detail
  •  Ability to work at pace under pressure in a busy team environment

Desirable Experience

  •  Previous experience in customer service or related field (1 year)

What training is provided?

  • Full training will be provided for this role

Contact

Apply today by clicking below


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