Customer Service Advisor
5 days ago
Location: SwindonJob Type: Full-Time, Temporary (6 months - potential for extension)Start Date: ASAPWorking Hours: Monday to Friday
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team in Swindon. This is a full-time, temporary position for an initial period of 6 months, with the possibility of extension. The successful candidate will be responsible for providing exceptional customer service and support to our ;
Key Responsibilities:
- Responding to customer enquiries via phone, email, and chat in a timely and professional manner.
- Resolving customer issues and complaints efficiently and effectively.
- Providing accurate information about products and services.
- Maintaining customer records and updating account information as needed.
- Collaborating with other departments to ensure customer satisfaction.
- Meeting or exceeding performance targets and KPIs.
Requirements:- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- The ability to work independently and as part of a team.
- Proficiency in using computer systems and software applications.
- Flexibility to adapt to changing priorities and work under pressure.
Benefits:- 28 days holiday.
- Pension contribution.
- Opportunity to work with a dynamic and supportive team.
- Potential for role extension based on performance.
- Comprehensive training and development programs.
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