Customer Service Representative
3 months ago
**Job Title: Customer Service Representative**
**Company**: Lonvise Management Company
**Location**: Swindon, United Kingdom
Are you passionate about providing exceptional customer service? Lonvise Management Company is seeking a Customer Service Representative to join our dynamic team in Swindon. As a leading management company, Lonvise is committed to delivering outstanding service to our clients, and we need dedicated individuals who share our commitment to excellence.
**Responsibilities**:
- Handle customer complaints with empathy and professionalism, resolving issues in a timely manner to ensure customer satisfaction.
- Assist clients with account inquiries, billing questions, and service requests.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure seamless customer service delivery.
- Identify opportunities for process improvement and contribute ideas to enhance the customer experience.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Previous experience in customer service or a related field preferred.
- Proficiency in Microsoft Office and customer relationship management (CRM) software.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Willingness to work flexible hours, including evenings and weekends as needed.
**Benefits**:
- Competitive salary based on experience.
- Comprehensive training and development opportunities.
- Health and dental insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for career advancement within the company.
**Job Types**: Full-time, Permanent
Pay: £12.00-£14.00 per hour
**Benefits**:
- Additional leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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