Customer Service
2 weeks ago
Our client, a leading high-tech electronics company, specialises in advanced systems for military, broadcast, and satellite communications. They develop cutting-edge solutions for the secure and efficient transmission of critical signals over long distances, ensuring reliable performance in demanding environments. With a focus on innovation and tailored solutions, our client meets the stringent requirements of industries relying on high-performance communication technologies. As demand grows, they are seeking a Customer Sales Support Manager to help manage their transition from a small-company mindset into a highly capable entity. Manage the Customer Support Department
Coach, mentor, motivate and develop the customer support team to enable them to achieve their individual objectives and those required by the business
Develop, improve and own the customer support function systems, procedures and processes
Essential for achieving organizational goals and objectives, help to foster a collaborative and productive work environment between the CS team, Sales team and other departments.
Work with the GDoS on demand generation & pre-sales activities to ensure a consistent supply of high quality inbound sales leads and insights
Maintain a high quality level of customer related data on the CRM system to ensure its effective use
When necessary, respond to customer enquires with technical and commercial assistance, most handled by team members but some handled with direct responsibility
Produce regular team performance and sales reports and insights as required by the business
Assist with internal and external quality audits relating to the function
Analyse data to identify trends in customer complaints, problems with products or services, or opportunities for improvement
Work with the marketing team to develop effective campaigns to promote new products or services to new and existing customers
Determine how new technologies can improve customer support operations or create new opportunities for growth
Monitor customer feedback about products or service to identify potential issues before they become problems.
Good written and spoken English
Ability to plan and manage the priorities, workload and direction of a customer support team
Ability to measure and report performance at both team and individual level, using this information to make changes or correction if required
High level of skill in Microsoft Office, CRM & ERP systems
Please note that this will be a mostly office based role. You may be required to gain security clearance so a UK Nationality is preferred.
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Service Advisor
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Customer Service
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Customer Service
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Customer Service
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Customer Service Advisor
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