Facilities Hub Coordinator

3 months ago

Altrincham, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Central - Facilities HUB Coordinator Job Description

About THG

THG is one of the world's fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide. With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader. Our culture is fast-paced and ambitious - we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About the Facilities Department and Your Role

The Facilities team is responsible for maintaining all THG sites, ensuring that all colleagues and visitors are in a clean, safe environment while on site.

The FM Coordinator is the key Central HUB to the THG Facilities Team for all information/service requests and will act as a key support for all of the Management within the Central Facilities Team. The FM Coordinator will act as the "Facilities Helpdesk" recording, coordinating and reporting on all service requests to our THG Facilities Management Team via our internal reporting system Service Desk. The FM Coordinator will produce KPI reports by collating all data sources and producing on a weekly basis valued performance statistics.

You will be required to work under the direction of THG Facilities HUB Manager and navigate through layers of communication to ensure we capture all service requests and record all information in an efficient manner so that we as a team can deliver essential services to the business.

Responsibilities (clearly linked to KPIs):

- Maintaining the integrity for schedules of maintenance used by the team
- Managing, reporting and updating our Service Desk Ticket System
- Managing the DL-Facilities inbox to ensure full circle communication
- Keeping Service Level Agreements up to date for all sites
- Producing regular valuable KPI reports via the collation of the FMs individually managed reports
- Producing weekly reports utilizing our in house Service Desk system
- Processing facilities purchase orders up to agreed limits
- Procurement and purchasing for reactive urgent requests
- Approving facilities invoices
- Supporting all FM Managers by recording and capturing key information for reporting purposes
- Maintaining a database which ensures that all utilities usage, maintenance, checks and repairs are accurately recorded.
- Approving Invoices and manage suppliers for Utilities and other service providers including Electricity, Gas, Water, Business Rates, Leased Building Service Plans, Cleaning Contracts, Waste etc.
- Processing of Third Party Invoices
- Maintaining records of Approved Invoices, Maintaining records of Approved Purchase Orders and Receipts
- Submitting any changes of terms required and manage setting up of new sites and exit from existing sites for facilities related services such as Utilities and Service Contracts
- Managing Data and Physical Storage, Shredding of confidential waste & Archiving services
- Setting up new suppliers and contractors with Finance
- Escalating problems to the Facilities Management Team
- Supporting additional requests from Group Head of F

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