Customer Service Coordinator
6 months ago
**Customer Service Coordinator - Altrincham**
- Salary £23,000 per annum
- An engaging work environment in Altrincham
- Opportunities for personal and professional growth
- A supportive team culture
The role requires a strong communicator who can efficiently handle customer queries and provide exceptional service.
The company is a well-established facilities management business, employing over 500 people. Located in Altrincham, this organisation is renowned for its commitment to outstanding customer service and its supportive, team-oriented work environment.
**The role of Customer Service Coordinator**:
- Responding promptly and professionally to customer enquiries
- Resolving customer complaints in a timely and satisfactory manner
- Coordinating with other departments to resolve customer issues
- Maintaining customer records by updating account information
- Keeping track of customer interactions and transactions
- Providing feedback on the efficiency of the customer service process
- Preparing reports on customer interactions and satisfaction
- Contributing to team effort by accomplishing related results as needed
**A successful Customer Service Coordinator should have**:
- Strong communication skills with a customer-focused approach
- Proficiency in using customer relationship management software
- A knack for problem-solving and the ability to handle difficult situations
- Excellent organisation and multitasking skills
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