Travel Trade Recruitment Reservations Services Coordinator
1 month ago
We are seeking a highly organized and customer-focused Reservations Services Coordinator to support our team in delivering exceptional travel experiences. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.
Key ResponsibilitiesReservations Management- Collaborate with the Reservations Manager to ensure seamless reservations operations for operators, agents, and direct passengers.
- Effectively manage daily inbox communications, responding to customer inquiries and coordinating responses from other team members as needed.
- Oversee groups management, including loading initial group contracts, rooming lists, and maintaining records of deposit due dates and group variations.
- Work closely with the Reservations Manager to provide accurate and relevant visa information letters to new bookings based on their travel requirements.
- Monitor and respond to all emails received into the Visa inbox where necessary.
- Partner with the Reservations Manager to ensure timely fulfillment of tour documentation for guests, both pre- and post-travel.
- Take ownership of house management of the Reservations system, including tour loading and inventory management.
- Promote the company's services by creating and editing reservation promotions and special offers.
- Assist the department in processing customer feedback data.
- Excellent verbal and written communication skills, with proficiency in phone, email, and face-to-face interactions.
- Able to work collaboratively as part of a flexible team.
- Strong skills in Word, Excel, PowerPoint, and Outlook.
- Previous experience in the travel and sales industry is preferred but not essential.
Estimated Salary: £35,000 - £45,000 per annum depending on experience.
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