Cruise Industry Operations Assistant
4 days ago
Job Title: Accommodation Operations Assistant
">Job Summary: We are seeking a highly motivated and organized individual to join our team as an accommodation operations assistant. In this role, you will be responsible for processing and finalizing flight, hotel, and transfer bookings, as well as delivering exceptional customer service.
">Key Responsibilities:
- ">
- Process and finalize flight, hotel, and transfer bookings in line with company policies and procedures.">
- Deliver exceptional service to customers through efficient one-touch resolution phone queries.">
- Adhere to policies and processes when dealing with customers to ensure satisfactory service delivery and resolution.">
- Act as an Ambassador for the brand and provide a company image to all customers.">
- Attend and participate in team meetings, training, and personal development.">
- Contribute to supporting the team's learning through attending ship events and feeding back first-hand experiences.">
- Strong IT skills including keyboard skills and experience of using the Microsoft Office suite.">
- Previous travel industry experience is essential.">
Working Hours: This is a Monday to Friday role, 9-5:30pm based in a luxury office in Altrincham.
">Estimated Salary: £25,000 - £35,000 per annum, based on the location and industry standards.
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