Sales and Customer Service Representative
3 weeks ago
We are seeking a highly motivated individual to fill the role of Sales and Customer Service Representative at Halecroft Recruitment.
Key Responsibilities:
- Manage primary aftermarket customer relationships and support activities.
- Proactively sell aftermarket products and communicate value to customers.
- Create and execute account plans for larger customers.
- Collaborate with Outside Sales and Account Management Teams for strategic accounts.
- Develop and maintain customer network through virtual engagement.
- Promote all Lines of Business brands/technologies equally.
- Provide product knowledge and technical advice to customers.
- Coordinate with internal teams to support customer needs.
- Prepare and present regular account sales reviews and forecasts.
- Update CRM (Microsoft Dynamics) and other IT systems to reflect customer contacts.
- Analyze sales tools to understand customer needs and drive sales.
- Gather and maintain relevant business intelligence.
- Create, follow up, and expedite offers and orders.
Requirements:
- Past sales or customer service experience.
- Business to Business (B2B) experience.
- Customer-focused and solution-oriented.
- Sales 'hunter' mentality.
- Analytical & process driven.
- Methodical way of working with content & data focus.
- Strong verbal, presentation, and written skills.
- Strong selling skills.
- Familiarity and mastery over digital engagement tools (e.g. Teams / Zoom etc.) to be able to run sales calls digitally.
- Willingness to learn and continually improve.
Working Arrangements:
37.5 hours per week, Monday to Friday.
Hybrid working arrangement, with 3 days in the office and 2 days working from home (following training).
Salary up to £35,000, plus uncapped OTE and benefits.
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