Sales and Customer Service Representative

3 weeks ago


Altrincham, Trafford, United Kingdom Halecroft Recruitment Full time

We are seeking a highly motivated individual to fill the role of Sales and Customer Service Representative at Halecroft Recruitment.

Key Responsibilities:

  • Manage primary aftermarket customer relationships and support activities.
  • Proactively sell aftermarket products and communicate value to customers.
  • Create and execute account plans for larger customers.
  • Collaborate with Outside Sales and Account Management Teams for strategic accounts.
  • Develop and maintain customer network through virtual engagement.
  • Promote all Lines of Business brands/technologies equally.
  • Provide product knowledge and technical advice to customers.
  • Coordinate with internal teams to support customer needs.
  • Prepare and present regular account sales reviews and forecasts.
  • Update CRM (Microsoft Dynamics) and other IT systems to reflect customer contacts.
  • Analyze sales tools to understand customer needs and drive sales.
  • Gather and maintain relevant business intelligence.
  • Create, follow up, and expedite offers and orders.

Requirements:

  • Past sales or customer service experience.
  • Business to Business (B2B) experience.
  • Customer-focused and solution-oriented.
  • Sales 'hunter' mentality.
  • Analytical & process driven.
  • Methodical way of working with content & data focus.
  • Strong verbal, presentation, and written skills.
  • Strong selling skills.
  • Familiarity and mastery over digital engagement tools (e.g. Teams / Zoom etc.) to be able to run sales calls digitally.
  • Willingness to learn and continually improve.

Working Arrangements:

37.5 hours per week, Monday to Friday.

Hybrid working arrangement, with 3 days in the office and 2 days working from home (following training).

Salary up to £35,000, plus uncapped OTE and benefits.



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