Customer Service Representative

4 weeks ago


Altrincham, Trafford, United Kingdom Cotton Traders Full time

About the Role

We are seeking a highly motivated and engaging Customer Service Representative to join our expanding Contact Centre team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers through inbound calls, ensuring that their queries are resolved efficiently and effectively.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and advice to customers
  • Upsell and cross-sell products to customers
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction

Requirements

  • Fluency in spoken and written English
  • Basic keyboard skills
  • Experience in a customer service or administrative role is beneficial, but not essential

What We Offer

  • Competitive hourly rate of £11.44, with the potential to rise to £11.60 per hour once trained and performing as a multi-skilled advisor
  • Flexible working culture, adopting a hybrid working approach
  • 20 days holiday, plus bank holidays, which increases with length of service
  • 50% staff discount
  • Discounted high street shopping vouchers, restaurants, and cinema's
  • Gym scheme
  • Employee Assistant Programme
  • Health cash plan
  • Long service awards

Training and Development

We offer extensive training for this role, which will cover every aspect of our products, services, and heritage. You will spend the first couple of weeks training at our Contact Centre offices in Altrincham, where you will learn from our experienced team and gain a thorough understanding of our business.

Why Choose Us?

Cotton Traders is a dynamic and forward-thinking company that values its employees and customers. We are proud of our culture and believe that our people are our greatest asset. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we would love to hear from you.



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