Customer Service Coordinator
6 months ago
**Customer Service Coordinator at The NSS Group**
**Part of NSS Maintenance**
**£24,000 per annum**
- ** Looking for a new challenge with clear career progression?**:
- **Fancy working in a vibrant office environment?**:
- **Keen to bring new ideas to the table and see those ideas brought to life?**
**This is the job for you.**
NSS Maintenance has seen huge growth over the last 12 months, both in revenue and resource. To support the business in the next stage of our expansion plans were looking for forward thinking, hardworking individuals to join our helpdesk, managing some of our key clients’ accounts.
**Responsibilities of the role**:
- Accepting and processing work orders
- Building strong working relationships with a small number of nationwide clients and managing their workloads/enquiries
- Scheduling of reactive jobs
- Providing support to operatives
- Producing RAMS
**Benefits**:
- Free onsite parking
- Free refreshments with a friendly and sociable office environment
- An opportunity to progress and develop within the company
- 25 days annual holiday + bank holidays
- Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
- Trade Point Card which will enable you to get 10% off at any B&Q
- Day off for your birthday after length of service
- Eye care vouchers
- Referral bonus scheme
- Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more
**Requirements** required**:
- A proven track record working in a similar role, ideally within the construction and/or building industry
- Strong PC skills and ability to pick up new systems
- Excellent attention to detail
- Excellent communication and interpersonal skills
- The ability to prioritise tasks and workload
**IMPORTANT INFORMATION**
**To ensure a fair and unbiased recruitment process, we have chosen to collaborate with **Hubert.ai** in this process.**
**Please complete it as soon as possible. The interview typically takes about 15-20 minutes to complete.**
**About NSS**
NSS Maintenance are a nationwide working at height contractor.
Our national coverage operates from four UK depots to offer planned and reactive building fabric maintenance and refurbishment services to commercial, retail and industrial sectors. We currently employee over 550 employees directly across the NSS Group and have ambitious but realistic expansion plans to continue to grow over the coming years. We live and breathe our values and would love to hear from you if you will too
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