Customer Experience Executive

4 months ago

St Albans, United Kingdom Customer Service and Call Centres Full time

Job Title: Customer Experience Executive

**Salary**: £19,000 - £22,500 annum + bonus
Location: Near St Albans
Contract: Full time, Permanent
- Monday - Friday, 9:00am - 5:30pm

COMPANY PROFILE

Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans.

They are an award-winning company in their industry and have an excellent reputation for providing an outstanding service to their large client base.

SKILLS REQUIRED
- Excellent customer service skills in either retail or hospitality
- A proactive and positive attitude
- Ability to work within a fast-paced environment
- Strong IT skills including Microsoft packages
- Excellent communication skills
- Hardworking and reliable
- Time management skills
- Able to use initiative and bring new ideas to the team

RESPONSIBILITIES
- Supporting the Account Managers with their account base
- Answering incoming customer related queries
- Managing customer cases for faults and billing issues
- Making sure systems are updated and accurate
- Coordinating the training schedule for self growth
- Competitor analysis and keeping up to date with market trends
- Being an all-round advocate within the business and team
- Making sure customer retention stays at 99.5% like the current team are achieving
- Handing over complex issues to the right teams
- Developing knowledge to be able to educate customers
- Creating opportunities to benefit customers

COMPANY BENEFITS
- Training and development
- On-going personal development
- 21 days annual leave rising to 25 per year of service
- Birthday day off
- Childcare vouchers
- Mobile package
- Company pension
- Bonus incentives
- Fun working environment

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data

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