Customer Service Executive

6 months ago


St Albans, United Kingdom Customer Service and Call Centres Full time

**Job Title**: Customer Service Executive
**Salary**: £27,000 - £31,000 per annum
**Location**: St Albans
**Contract**: Permanent, Full Time
**Hours**: Shifts between Monday - Sunday, between 9am and 8pm

**COMPANY PROFILE**
Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in St Albans.

If you have strong customer service skills and are confident liaising with customers over the phone this could be the next exciting opportunity for you

**SKILLS REQUIRED**
- Previous experience within a similar role.
- Excellent communication and customer service skills.
- Competent with the use of Social Media platforms.
- Has the ability to work well in a fast paced environment and highly organised.
- Enthusiastic and self-motivated
- Analytical problem solving skills
- A second language would be beneficial e.g. French, German, Spanish or Italian.

**RESPONSIBILITIES**
- Resolve customer complaints in a professional manner
- Log all correspondence on the company database
- Manage bookings made on various channels
- Update customers on any outstanding payments on their accounts.
- Process any booking cancellations or amendments

**COMPANY BENEFITS**
- 20 days annual leave + bank holidays
- Company pension
- Training and development

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.



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