Customer Service Executive
7 months ago
**St Albans**
**£25-30k**
**Monday to Friday 9-5.30pm**
An opportunity has arisen to join a successful company that offer an excellent level of service at an exciting time of growth. You will be part of busy and supportive team, within a role where you will be managing a base of existing customers within the telecoms industry.
The company offer a friendly and fun environment with a family feel. The offer fantastic progression opportunities in the future, they have an ambitious expansion plan which will offer opportunities to grow and develop with the business.
**What’s in it for you?**
- Salary**:£25-30k**:
- Hours: Monday to Friday 9-5.30pm
- 21 days holiday, increasing to 25 days with length of service
- Ability to buy an extra 5 days of holiday
- Birthday off
- Childcare vouchers
- Employee mobile package
- Progression opportunities
- Excellent training
- Progression opportunities
- Busy and fun working environment
**Key Responsibilities for the Customer Service Executive**:
- You will be part of the team that provides a remarkable service to customers, your key objective will be to establish relationships, identify opportunity and maximize customer retention
- Responsible for managing all aspects of the customer experience for a base of circa 250 business customers
- Supporting your customer base and exceeding their expectations.
- Identifying and creating opportunities that benefit your customers
- Attending customer visits for account reviews
- Gathering referrals from existing customers and converting those leads to new business customers
- Retaining existing customers
- Handling both incoming and outgoing customer sales and service calls
**For this Customer Service Executive role the employer is looking for**:
- 2 years + Customer Service, Sales, or Account Management experience
- Telecoms experience would be beneficial but not essential
- Excellent communication skills
- A proactive, positive attitude
- Office 365 knowledge competency
- Someone who thrives in fast paced environments and can easily adapt to change
- Proactive approach and ability to bring new ideas to the team
- Ability to forge lasting relationships with customers and partners
- Good time management skills and ability to prioritise workload
- Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
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