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Customer Service Advisor

2 months ago

St Albans, United Kingdom Customer Service and Call Centres Full time

Job Title: Customer Service Advisor

**Salary**: £25,000 - £27,000 per annum
Location: St Albans
Contract: Permanent
Hours: 37.5 hours per week - Shift patterns between 7:30am - 10pm (including some weekend work)

COMPANY PROFILE

Our well-established client, who are in the financial industry are looking for an enthusiastic and flexible Customer Service Advisor to join their team based in St Albans.

If you have experience dealing with inbound customer calls and have a wonderful telephone manner this could be the perfect opportunity for you

SKILLS REQUIRED
- Previous experience in a similar role
- Competent with Microsoft Packages.
- Excellent customer service skills.
- Strong communication skills both written and verbal
- A polite and professional telephone manner
- Interest in sports would be beneficial

RESPONSIBILITIES
- Develop a good understanding of the companies’ products and services, along with pricing.
- Seeing customer queries right through to resolution.
- Assist with creating self-service help tools for clients to speed up the customer service process
- Support with new account openings.
- Provide support to Customer Service Manager on an Ad-Hoc basis.

COMPANY BENEFITS
- 25 days holiday + bank holidays (rising to 30 days after 2 years)
- Hybrid working
- Pension scheme
- Private medical insurance
- Enhance parental leave
- Gym membership and other leisure discounts

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