Customer Service Advisor

5 months ago

St Albans, United Kingdom Red Door Recruitment Full time

**St Albans**

**Up to £27k + OTE**

**Monday to Friday 9-5.30**

**Are you passionate about customer service and want to work for a growing company that believe in training and development?**

**Would you like to work in a customer service role that offers the opportunity to earn more money through bonuses?**

We have an excellent opportunity for a Customer Service focused induvial to join an established and professional Insurance company that offer ongoing training and development.

This is a hybrid role where you will be in the office two days a week and working from home for 3 days.

You will use your excellent customer service skills to build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business.

**What’s in it for you?**
- **Salary: up to £27k + OTE**:

- **Hours: Monday to Friday 9-5.30**:

- **25 days holiday + bank holidays**:

- **Hybrid working with 3 days at home and 2 in the office.**:

- Fantastic training and ongoing support
- The company promote progression from within
- Opportunity to gain insurance qualifications
- Casual Fridays
- Health insurance
- Monthly bonus

**Key responsibilities for the Customer Service Advisor**:

- Mixture of both inbound and outbound telephone activities
- Act as first point of contact and provide solutions for customers in the sale or renewal of products/policies
- Identify potential sales opportunities through active listening and analysis of the customer’s needs
- Ensure customers have a full understanding of the products they are buying by communicating effectively
- Communicate in a prompt, polite and clear manner, representing the business with a positive and professional image at all times
- Follow up and resolve to a satisfactory conclusion any issues arising from sales or service queries
- Liaise with Underwriters, prepare renewals and issue documentation
- Prepare mid-term adjustment and cancellation documentation
- Diary Management
- Allocation of monies to client accounts

**For this Customer Service Advisor role the employer is looking for**:

- Previous experience within Insurance
- Record of providing outstanding customer service
- Competent in prioritisation
- Basic decision making and problem solving
- Competent written and oral communicator
- Competent in IT skills
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: Hybrid remote in St Albans

Reference ID: JD3514

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