Service Advisor

6 months ago

St Albans, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location**: Volkswagen St Albans

**Hours**: 46.6 hours per week, including Saturday mornings on a rota basis

**Salary**: Basic plus OTE up to £36,000 (site dependent)

**Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

**Bonus schemes**: Customer satisfaction and team performance bonus schemes

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Hertfordshire, AL4 0JJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

  • Service Advisor

    4 days ago

    St Albans, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £28,000 OTE - £45,000 Location - St Albans   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements...

  • Service Advisor

    3 weeks ago

    St Albans, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £28,000 OTE - £45,000 Location - St Albans   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer...

  • Service Advisor

    3 weeks ago

    St Albans, United Kingdom CV-Library Full time

    Service Advisor Basic Salary - £28,000 OTE - £45,000 Location - St Albans   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all...

  • Service Advisor

    4 days ago

    St Albans, United Kingdom Perfect Placement Full time

    Service AdvisorUp To £28,000 Basic Salary / £40,000 OTE!Well-Established Main Dealership EnvironmentMonday To Friday 8am - 6pm / Saturday Morning Rota 1 In 3 (8am - 12pm)Manufacturer Training Program & Career Development Opportunities!Previous Automotive Service Advisor Experience RequiredWe are currently advertising on behalf of an Automotive Main...

  • Service Advisor

    3 weeks ago

    St Albans, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary & OTE - £35,000 Location - St Albans   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements...

  • Service Advisor

    3 months ago

    St Albans, United Kingdom CV-Library Full time

    Service Advisor Basic Salary & OTE - £35,000 Location - St Albans   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer...

  • Service Advisor

    7 months ago

    St Albans, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary & OTE - £35,000 Location - St Albans   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the...

  • Service Advisor

    1 week ago

    St Albans, United Kingdom CV-Library Full time

    Service Advisors, Dont you think you deserve to earn a market leading £36,000 + OTE working as a Service Advisor? Working with a great brand and a progressive, supportive, privately owned dealer group. If so, The Recruitment Solution have the perfect role for you! The opportunity is working within their clients' successful dealership based in the...

  • Service Advisor

    1 week ago

    St Albans, United Kingdom The Recruitment Solution Full time

    Service Advisors, Dont you think you deserve to earn a market leading £36,000 + OTE working as a Service Advisor? Working with a great brand and a progressive, supportive, privately owned dealer group. If so, The Recruitment Solution have the perfect role for you! The opportunity is working within their clients' successful dealership based in the St...

  • Customer Service Advisor

    6 months ago

    St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Advisor **Salary**: Up to £24,000 per annum **Location**: St Albans **Contract**: Full time, Permanent **Hours**: Monday to Friday 9am - 5.30pm **COMPANY PROFILE** This is an exciting opportunity to work for our well-established client who are in the Financial Services industry in St Albans. Supporting companies within the...

  • Service Advisor

    6 months ago

    St Albans, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description - We are currently recruiting for a Service Advisor to join our Volkswagen dealership in St Albans. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive...

  • Service Advisor

    6 months ago

    St Albans, United Kingdom Marshall Motor Holdings Full time

    **Customer Service Advisor** **Location**:Volkswagen St Albans **Hours**: 46.6 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...

  • Service Advisor

    6 months ago

    St Albans, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location**: Volkswagen St Albans **Hours**: 46.6 hours per week, including Saturday mornings on a rota basis **Salary**: £competitive basic plus uncapped OTE **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as...

  • Service Advisor Professional

    18 hours ago

    St Albans, Hertfordshire, United Kingdom Perfect Placement Full time

    Job DescriptionAs a Service Advisor at Perfect Placement, you will be the primary point of contact for customers, providing them with expert advice and guidance on their vehicle's maintenance and repair needs. Your goal will be to ensure that customers receive top-notch service, building trust and loyalty through your excellent communication and...

  • Sales & Service Advisor

    3 weeks ago

    St Albans, United Kingdom Isupply Recruitment Ltd Full time

    Are you a go-getter with a knack for problem-solving and a passion for people?We're on the hunt for a Sales & Service Advisor to be the face of our client's business and brand.This isn't your average "9-5" – it's a chance to: Build meaningful customer relationships while flexing your sales and service skills.

  • Car Dealership Service Advisor

    2 weeks ago

    St Albans, Hertfordshire, United Kingdom Auto Skills UK Full time

    **Job Overview:**Auto Skills UK is seeking an experienced Service Advisor to join our team in St Albans. As a Service Advisor, you will be responsible for arranging service department bookings, upselling works and special offers, and maintaining knowledge of Kerridge, 1 link, or Pinnacle systems.Key Responsibilities:Arrange service department bookings for...

  • Sales & Service Advisor

    3 weeks ago

    St Albans, United Kingdom iSupply Recruitment Ltd Full time

    Are you a go-getter with a knack for problem-solving and a passion for people? We're on the hunt for a Sales & Service Advisor to be the face of our client's business and brand. This isn't your average “9-5” – it's a chance to: Build meaningful customer relationships while flexing your sales and service skills. Geek out over the latest products...

  • Sales & Service Advisor

    3 weeks ago

    St Albans, United Kingdom iSupply Recruitment Ltd Full time

    Are you a go-getter with a knack for problem-solving and a passion for people? We're on the hunt for a Sales & Service Advisor to be the face of our client's business and brand.This isn't your average “9-5” – it's a chance to: Build meaningful customer relationships while flexing your sales and service skills. Geek out over the latest products and...

  • Sales & Service Advisor

    3 weeks ago

    St Albans, United Kingdom iSupply Recruitment Ltd Full time

    Are you a go-getter with a knack for problem-solving and a passion for people? We're on the hunt for a Sales & Service Advisor to be the face of our client's business and brand.This isn't your average “9-5” – it's a chance to: Build meaningful customer relationships while flexing your sales and service skills. Geek out over the latest products and...

  • Sales & Service Advisor

    2 weeks ago

    St Albans, United Kingdom Isupply Recruitment Ltd Full time

    Are you a go-getter with a knack for problem-solving and a passion for people?We're on the hunt for a Sales & Service Advisor to be the face of our client's business and brand.This isn't your average "9-5" – it's a chance to: Build meaningful customer relationships while flexing your sales and service skills.Geek out over the latest products and processes...