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Customer Service Advisor

2 months ago

St Albans, United Kingdom Interaction Recruitment Full time
Role: Customer Service Advisor 
Location: St Albans 
Salary: £25,(Apply online only), £27,(Apply online only)
Are you passionate about delivering exceptional customer service? We have an exciting opportunity with a leading supplier to the hospitality industry. Our client is known for providing a comprehensive range of high-quality products, from pillows and bathrobes to toiletries and tissues. They are dedicated to ensuring an outstanding experience for their clients, making them a trusted partner for many establishments across the UK.
We are seeking a dedicated and organised individual to join our clients dynamic Customer Service Team. This role is vital in maintaining excellent customer relations, as you will be the first point of contact for their valued clients. If you are a well-informed, friendly, and helpful individual who thrives in a fast-paced environment, this could be the perfect opportunity for you.
Key Responsibilities:
Liaise with customers via phone and email
Process orders and update data accurately
Obtain missing information, take payments, and address queries
Coordinate with the logistics department to ensure timely deliveries
Communicate customer feedback internally
Utilise the bespoke software system
Stay updated with new products and features
Build and maintain effective customer relationships
Provide excellent personal and professional service
Essential Skills:
Excellent telephone manner and problem-solving abilities
Ability to multi-task, prioritize, and work under pressure
Strong organisational skills and attention to detail
Team player with high dedication and CRM software experience
Competent in MS Office and keyboard skills
Effective upselling and promotion of products
Benefits:
Monday to Friday, 09:00 to 17:00 (no weekends or bank holidays)
Onsite car parking
Paid breaks (45 mins lunch, 10 mins morning, 10 mins afternoon)
33 days annual leave (including bank holidays)
25% colleague discount and a monthly free pack of toilet paper
Contributory pension scheme
End-of-month work socials
If you are excited about joining a growing, family-run company with a strong commitment to customer satisfaction, wed love to hear from you
Please apply by (url removed). We look forward to helping you take the next step in your career