Customer Service Advisor

4 days ago

St Albans, United Kingdom CCP Full time
CCP has been asked by an established and unique betting brand to assist them with the appointment of a Customer Service Advisor to join their dynamic office on a full-time basis. This is an exciting brand on an ambitious journey, innovative ideas are embraced with genuine opportunities to progress. Are you a customer centric individual who enjoys customer interaction while offering outstanding customer service?Do you have a good understanding of sports and are keen to work in an inclusive, ambitious, and vibrant environment?   The successful Customer Service Advisor will strive for and enjoy customer satisfaction and effectively deal with enquires in a timely, thorough, and professional manner. Customer contact could come via a range of channels including live chat, email, or telephone. As a Customer Service Advisor you would then take full ownership of the enquiries and see them through to resolution….while being surrounding by dozens of TVs showing football, cricket and various sporting events The modern office is located in Central Hertfordshire, with onsite parking and easy commutes from nearby stations. This is a hybrid working opportunity offering you the chance to split your time working from home and in the well-equipped office (one probation has been passed). Due to the nature of the industry, shifts would fall between the hours of 7:30am – 10pm, including evenings, weekends, and bank holidays. As this exciting sports and finance betting brand continues to expand, Customer Service Advisors continue to play an integral part in the improvement of their products and services. Duties:To be considered for the Customer Service Advisor role you will:
  • Demonstrate a high level of communication skills, both verbal and written, in a timely and accurate manner.
  • Apply understanding and empathy whilst proactively dealing with enquiries.
  • Look to continually improve and be receptive of feedback and suggestions.
  • Possess good sporting knowledge and knowledge of major sporting events.
  • Good numeracy and literacy skills.
  • Be able to offer a flexible working schedule, including evenings, weekends, and bank holidays.
  • Ideally have experience working in a contact centre environment.
 Benefits:
  • Highly competitive salary.
  • Bonus Scheme - earning up to 30% on top of your salary.
  • 25 days holiday, increasing to 30 after 4 years.
  • Generous life assurance.
  • Regular social events.
  • Private parking.
  • Annual season ticket loan.
  • Pension.
  • Private health care.
  • Various discounts for gyms, travel and cinema tickets.
Apply today if you feel you would be suitable for this role and be considered to work as a Customer Service Advisor for this unique sporting and finance betting company. Contact Tim Campion on or for more details.   About CCPCCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they’re searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.

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