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Customer Service Advisor

1 month ago

St Albans, United Kingdom Interaction Recruitment Full time

Role: Customer Service Advisor 

Location: St Albans 

Salary: £25,(Apply online only), £27,(Apply online only)

Are you passionate about delivering exceptional customer service? We have an exciting opportunity with a leading supplier to the hospitality industry. Our client is known for providing a comprehensive range of high-quality products, from pillows and bathrobes to toiletries and tissues. They are dedicated to ensuring an outstanding experience for their clients, making them a trusted partner for many establishments across the UK.

We are seeking a dedicated and organised individual to join our clients dynamic Customer Service Team. This role is vital in maintaining excellent customer relations, as you will be the first point of contact for their valued clients. If you are a well-informed, friendly, and helpful individual who thrives in a fast-paced environment, this could be the perfect opportunity for you.

Key Responsibilities:

Liaise with customers via phone and email

Process orders and update data accurately

Obtain missing information, take payments, and address queries

Coordinate with the logistics department to ensure timely deliveries

Communicate customer feedback internally

Utilise the bespoke software system

Stay updated with new products and features

Build and maintain effective customer relationships

Provide excellent personal and professional service

Essential Skills:

Excellent telephone manner and problem-solving abilities

Ability to multi-task, prioritize, and work under pressure

Strong organisational skills and attention to detail

Team player with high dedication and CRM software experience

Competent in MS Office and keyboard skills

Effective upselling and promotion of products

Benefits:

Monday to Friday, 09:00 to 17:00 (no weekends or bank holidays)

Onsite car parking

Paid breaks (45 mins lunch, 10 mins morning, 10 mins afternoon)

33 days annual leave (including bank holidays)

25% colleague discount and a monthly free pack of toilet paper

Contributory pension scheme

End-of-month work socials

If you are excited about joining a growing, family-run company with a strong commitment to customer satisfaction, wed love to hear from you
Please apply by (url removed). We look forward to helping you take the next step in your career