Customer Service Executive
6 months ago
**Customer Executive Assistant**
**Based in St Albans**
**£27,000 - £31,000 depending on experience**
**Working 5 days a week over weekdays and weekends**
Are you looking to utilise your customer service skills within the travel industry? Do you have strong communication skills?If so, we may have the role for you
Tate are currently recruiting for a well-established travel company based in St Albans, whose team are passionate about what they do. They pride themselves on giving excellent customer service and are looking for someone with the same mindset to join their team
Day to day responsibilities will include:
- Updating customers of pre travel plans, including cancellations
- Handling post travel enquiries and complaints
- Switching between different communication channels in a busy environment
- Solving complex issues
- Working to service level agreements
- Sending balance reminders and taking deposits or payments from customers
- Processing cancellations and amendments on the internal system
- Exceptional communication skills both verbally and written
- Ability to defuse negative situations with appropriate solutions
- Ability to manage customer expectations
- Knowledge of working with social media in a customer focused role
- Self motivated and enthusiastic approach to their role
- Able to work under pressure
Further details:
- Company benefits include 20 days holiday + bank holidays in lieu, company pension, training and development, staff discount up to 25% on travel, cycle to work scheme
- Hybrid, opportunity to work 1-2 shifts per week at home after probation period
- Free parking on site
- Located in town centre
- Working hours 37.5 hours per week on average, working shifts Monday to Sunday. Monday to Friday are shifts between 9am-8pm, Saturday 9am-5pm and Sunday 10am-6pm
Tate is acting as an Employment Business in relation to this vacancy.
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