Customer Service Executive

1 week ago


St Albans, United Kingdom IBC Simply Full time

**Company description**

IBC Simply have been creating and supplying quality products for over 25 years. We are experts and innovators in flavour, providing best in class products.

We are a UK company who manufacture and distribute a range of products to the food service industry.

IBC is a family run business, with father and son at the helm, supported by their fantastic team, working across three sites, including our own factory, March Foods, to deliver food service products, from beverages and baking, to ice cream and desserts.

**Job description**

We are now looking to recruit an experienced Customer Service Executive to join us in our Head Office in Wheathampstead.

As a Customer Service Executive you will be joining a small team that helps to provide first class sales and customer service support and process orders using Sage 200. You will also assist the marketing and sales teams when necessary. Your key responsibilities will include:

- Providing excellent customer service, processing customer orders, and assisting with any queries across different communication channels
- Ensuring strong relationships with key accounts are maintained
- Maintaining a high level of customer satisfaction by providing customer aftercare and acting on customer feedback
- Identifying opportunities for upselling of products through good knowledge of our latest marketing campaigns and product launches
- Collaborating with other departments to ensure the smooth day-to-day running of the operation, including tracking orders and arranging customer invoices
- Assisting with general office administration and housekeeping
- Ideally have a minimum of 4 years of experience working in a similar role (office based customer service/order processing)
- Have a good understanding of computers and be able to pick up new systems quicky

**Reporting to**:

- Customer Service Manager

**Hours of Work**:

- Monday - Friday: 8:30am to 5:00pm

**Benefits**:

- 23 days annual leave plus Bank Holidays (3 days to be used between Christmas and New Year) - increasing to 25 days (3 years service), 28 days (5 years service) and 30 days (10 years service)
- Half-day leave on your birthday
- Great staff discount on our products
- Free parking
- Unlimited tea and coffee, plus regular taste-testing of our products
- Bi-annual work socials and Christmas party
- Government pensions scheme
- Casual dress-down everyday

Once you’ve successfully passed your probation period, you will also have access to the following benefit:

- Access to discount website, PerkBox, where you’ll receive flexi points every month, which you can use towards lots of goodies including cinema tickets, shopping vouchers, Greggs/Café Nero drinks and food plus loads of other shopping discounts.
- As part of PerkBox, you will get free access to a 24/7 confidential support line. You can speak to them about anything at all, from stress and anxiety to home issues and financial trouble. It is entirely confidential and available to you 24/7.
- Enhanced Maternity/Paternity/Adoption leave after two years of continuous service

**Location**:

- Wheathampstead, Hertfordshire

**Salary**:

- Up to £26,000.00 dependent on experience

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

**Experience**:

- Customer service: 4 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in St Albans, AL4 8BB



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