Customer Experience Representative

4 days ago


St Albans, Hertfordshire, United Kingdom Red Door Recruitment Full time
Travel Customer Service Executive Opportunity

We are seeking an experienced Travel Customer Service Executive to join our team in St Albans. As a key member of our customer-facing team, you will provide exceptional service to our customers, handling their queries and issues with professionalism and poise.

  1. We offer a competitive salary of up to £32k per annum, depending on experience.
  2. Our shift system ensures a 37.5hr week, with some flexibility for hybrid working.
  3. You will enjoy free parking and be part of a dynamic team that values collaboration and social events.

The successful candidate will possess excellent communication skills, both verbal and written, and be able to multitask in a fast-paced environment. You will work closely with internal and external stakeholders to resolve customer complaints and issues, using your analytical skills to provide solutions in complex situations.

In this role, you will:

  • Provide superior customer service standards, adapting to different communication channels in a busy environment.
  • Analyse customer feedback to identify trends and areas for improvement, contributing to the growth and profitability of our organisation.
  • Collaborate with Quality Assurance research to identify complaint patterns and implement effective resolutions.

To succeed in this position, you should have at least 2 years' experience in a customer-facing role. If you are passionate about delivering exceptional customer experiences and have a strong ability to problem-solve under pressure, we would love to hear from you.



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