Customer Experience Associate

4 weeks ago


St Albans, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a Customer Experience Associate to provide exceptional customer service at beBee Professionals in the UK. Key responsibilities include:

  • Handling customer inquiries via phone, email, and chat.
  • Providing accurate product and service information to customers.
  • Resolving customer issues efficiently and escalating when necessary.
  • Processing customer orders and managing account information.
  • Maintaining accurate records of customer interactions and follow-up tasks.
  • Collaborating with other departments to ensure customer satisfaction.
  • Assisting with administrative tasks as needed.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.
  • Flexibility to work varied hours, including weekends.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.


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