Customer Experience Manager

2 weeks ago


St Albans, Hertfordshire, United Kingdom undisclosed Full time

About the Role:

This is a well-balanced management position with clear accountability – you'll understand exactly what's expected of you and who to turn to for support. Your primary responsibility is to lead a medium to large in-store team, ensuring operational efficiency and exceptional customer experiences.

Your Key Responsibilities:

  • You'll work closely with the Lead Customer Experience Manager to deliver improved customer and retail outcomes.
  • Manage and develop a team of colleagues, providing training and coaching to enhance their skills and performance.
  • You'll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome and supported.

Why Join Us:

At our company, we're passionate about delivering exceptional customer experiences. As a Customer Experience Manager, you'll be part of a dynamic team that prioritizes operational excellence and team development. You'll receive a clear induction and orientation, as well as a training plan tailored to your needs, to ensure your success in this role.



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