Customer Experience Senior Manager

13 hours ago


St Albans, Hertfordshire, United Kingdom Jems Recruitment Ltd Full time
Job Summary

The Senior Client Management role at Jems Recruitment Ltd is a challenging opportunity to work with business customers, ensuring the highest level of corporate customer experience. As a Senior Client Management Senior Manager, you will be responsible for coordinating larger client projects, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Communicate effectively with business customers to understand their needs and preferences.
  • Liaise with internal teams to ensure timely project delivery and customer satisfaction.
  • Update reports and records using MS Word and Excel, as well as in-house systems.
  • Develop and implement strategies to improve customer engagement and retention.

Requirements
  • Highly effective communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficiency in MS Word, Excel, and in-house systems.
  • Strong attention to detail and analytical skills.

What We Offer
As a Senior Client Management Senior Manager at Jems Recruitment Ltd, you will have the opportunity to work in a dynamic team, develop your skills and expertise, and contribute to the growth and success of the company.

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