![Boneham & Turner Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
5 days ago
Reports To: The **Customer Service Administrator** will report to the **Operations Manager**
**Job Overview**:
To provide excellent customer service to internal and external Customers alike, handling all queries efficiently and to the satisfied conclusion of our Customers
**Responsibilities and Duties (include but not limited to)**:
- Handling Customer Returns in a timely manner
- Customer facing order progressing with the Operations Team
- Proactive orderbook management
- Post sales queries, such as POD’s, pricing, copies of documents
- Obtaining and analysing Customer feedback
- Assisting with greeting visitors and answering telephones
- Producing reports such as Delivery Performance and Arrears reports
- Completing customer forms for audit purposes
- Issuing Customer Feedback forms and collating the data for presentation
**The Person**:
- Experience within a varied and busy customer service position
- Excellent oral and written communication skills
- Great eye for detail
- Confident telephone manner
- Customer focused in every aspect of the role
- Ability to multi-task and work to deadlines
- Capability to work independently and prioritise workload
- Good working knowledge of Microsoft packages such as Word, Excel
**Salary**: £22,308.00-£23,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: CSA 2-4-24
Expected start date: 03/04/2024
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