Customer Service Controller

2 weeks ago


SuttonInAshfield, United Kingdom Dawsongroup plc Full time

We are recruiting for a Customer Service Controller for our tcs site based in Sutton in Ashfield.

Dawsongroup tcs offers temperature control solutions for businesses across a range of industry sectors.

The Customer Service Controller will be responsible for acting as the first point of contact for any customer queries relating to assets on rental.

As the Customer Service Controller you will be responsible for:

- Answering incoming calls which will predominantly be regarding equipment breakdowns
- Making outbound calls to book services for our rental equipment
- Carrying out stock checks regularly and documenting all findings
- Assisting with booking in of small refurb projects gathering information for engineers where needed
- Managing administrative tasks for engineers working within your area
- Liaising with support engineers to gain as much knowledge as possible to any issues using web-based monitoring systems

The successful Customer Service Controller will hold:

- Good communication and organisation skills
- A positive hardworking attitude is essential

Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package.

NO AGENCIES


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