Customer Service Controller

7 months ago


SuttonInAshfield, United Kingdom Dawsongroup Full time

**Dawsongroup TCS** ¦offers temperature control solutions for businesses across a range of industry sectors. We have 30 years’ experience working with the Food and Drink, Pharmaceutical, Logistics, R&D and Environmental industries; providing each with solutions that improve their processes, efficiency, and productivity.

**Position Overview**:
The Customer Service Controller will be responsible for acting as the first point of contact for any customer queries relating to assets on rental.

**As the Customer Service Controller, you will be responsible for**:

- Answering incoming calls which will predominantly be regarding equipment breakdowns
- Making outbound calls to book services for our rental equipment
- Carrying out stock checks regularly and documenting all findings
- Assisting with booking in of small refurb projects gathering information for engineers where needed
- Managing administrative tasks for engineers working within your area
- Liaising with support engineers to gain as much knowledge as possible to any issues using web-based monitoring systems

**To be successful in this role**:

- Be a confident communicator with an excellent telephone manner
- Have strong administrative skills
- Be PC literate with the ability to adapt to a wide variety of tasks
- Can work well under pressure

**What we offer in return**:

- Competitive Salary
- 24 Days holiday + 1 day birthday holiday + bank holidays
- Allocation of a turkey at Christmas
- Employer supported volunteering days
- Life Assurance x2 Annual salary
- Cycle to work scheme.
- Internal promotion pathways
- Refer a friend scheme - earn up to £200
- Flu Jab
- Annual Health Assessment

Dawsongroup tcs is at the cutting edge of their field, providing top of the range cold-chain storage for top industry specialists. The team are looking for fresh talent, potential employees that want a career, not simply a job.


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