Customer Service Representative
7 months ago
**CUSTOMER SERVICE REPRESENTATIVE**
We are looking for someone who is passionate about providing fantastic customer service. You’ll be part of a team processing orders (including international exports) and resolving customer queries regarding our extensive range of engineered components and fasteners.
To succeed in this role you’ll need to be great on the phone, super organised, proactive and a real team player.
The position is permanent, full-time (37 hours), with an option to be home-based one day per week.
**Key responsibilities**:
- Proactively maintaining regular contact with customers to build strong customer relationships
- Efficient handling of customer after sales requirements: issuing credit notes, resolving customer complaints, answering pricing queries
- Updating CRM system
- Ensuring that customer pricing agreements are kept up to date
- At least two years’ office-based sales/customer service experience
- Great customer service skills - listening, negotiation, problem-solving, commercially astute
- Characteristics - driven, resilient, honest, friendly & approachable, supportive of colleagues
- Good attention to detail
- Able to prioritise effectively
- Experience with industrial products/customers would be advantageous
- Experience of export processing procedures would be advantageous
**Working at JET PRESS**:
Office hours: 8.30am-5.00pm Monday-Thursday & 8.30am-3.15pm Friday
Based at our Head Office: Nunn Close, Huthwaite, Nottinghamshire NG17 2HW
**What we offer**:
A friendly team and great working environment (including adjustable height desks)
Enhanced holiday entitlement 25 days (+ 8 Bank Holidays) - extra accrued with service
Enhanced company pension contributions 4% (+ life insurance if you opt to join the pension)
Enhanced company sick pay - accrues with service
Structured induction training and ongoing commitment to training & development
High degree of autonomy
Great location 5 minutes from J28 of the M1 with free parking on-site
Free fruit and as much Nespresso coffee or Yorkshire Tea as you can drink
Fridays are dress down and early finish
Exceptionally low staff turnover - average length of service is over 12 years
**About Us**:
JET PRESS is a leading global distributor of value engineered solutions and components. We help manufacture, build and assemble engineered fasteners, components, and hardware. From conventional and next generation vehicles, beautiful functional furniture to life-saving medical equipment.
Our business was founded in 1977 and remains under the original family ownership, with a member of the second generation actively involved in the business today. We’re committed to ethically delivering long-term benefits for our employees, community, customers and suppliers alike.
Our Values: We care deeply about our People, Partners & Longevity.
Strictly no agencies
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay
Supplemental pay types:
- Bonus scheme
**Experience**:
- Office based customer service: 2 years (preferred)
Work Location: Hybrid remote in Sutton-In-Ashfield NG17 2HW
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