Customer Service Administrator

4 days ago


SuttoninAshfield, United Kingdom TH Recruitment Full time

This is a great role, working for a global business. Another perk is 34 days holiday per year (including bank hols)

As Internal Sales the focus will be on dealing with customer enquiries, preparing quotations that align to the customer requirements in order to generate an order, and coordinating orders from point of order to completed purchase order. Internal sales hasa role to play in supporting external business activities to achieve sales targets and profitability.

Key tasks:

- Handle customer enquiries to generate quotations
- Internal communication with sales representatives, engineering, procurement, warehouse, logistics etc
- Follow up on pending quotes to convert to orders
- Negotiate and solve objections with customers related to quoted prices and deliveries
- Processing and updating information on ERP and CRM systems
- Experience in a similar role/ undertaking quotes and administration tasks.
- Excellent phone manner, excellent communication skills, both verbal and written.
- High level of attention to detail.
- Excellent organisational skills and ability to prioritise workload.
- IT - ERP and CRM experience, good MS Excel/Word/PowerPoint/Teams.
- Commercial understanding of product cost, gross margin and selling price relationships.
- A basic technical / engineering education or background is desirable.



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