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Customer Service Advisor
3 months ago
Maternity cover 9-12 months
Interested in working for a company that values its employees and has a passion for providing exceptional customer service? Then this might be the perfect opportunity for you.
It is an honor for us to be working with a leading manufacturer of handcrafted luxury furnishings.They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality.
You will be working with and reporting to the Customer Operations Manager and supporting B2B, B2C sales across all brands of the business. You will provide customer service and administration support to ensure smooth and efficient interface between manufacturing and retailer and uphold the declaration of service standards of the brand.
Key Responsibilities
- Deal with email and telephone enquiries ensuring prompt resolution to sales/operations issues pre-despatch in line with the agreed SLAs
- Liaise with planning and operations teams to ensure order requirements are achieved
- Delays are identified and appropriately communicated to the retailer or consumer
- Resolve queries and deal with order tracking, POD's, and delivery discrepancies
- Ensure cancellations and amendments are actioned promptly
- Update retailer on order progress ensuring data is aligned with production plans
- Ensure operations are proactive in resolving manufacturing failures and recovery plans
- Any other duties reasonably required by the Customer Support Team leader
- Ensure appropriate reports and communications are supplied to retailers and consumers for updates on resolution of issues
- Manage customer service standards across all forms of communication including email, telephone, and social media
- Ensure that the team comply with all aspect of Health and Safety policies
Hours of work:
Monday to Thurs 9am – 5pm
Friday 9am - 4pm
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.
