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Temp - Perm Customer Service Advisor / Administrator
3 months ago
| TEMP - PERM CUSTOMER SERVICE ADVISOR / ADMINISTRATOR |
| NG17, NOTTINGHAM |
| £10.42 PER HOUR |
| TEMPORARY ONGOING |
| 37 HOURS PER WEEK |
| STARTING ASAP |
Responsibilities:
- Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a Repairs Call Handling Centre and making arrangements for home visits.
- Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day to day activities.
- Effectively communicate in a customer care environment including introducing yourself to customers, explaining your role and ensuring satisfaction upon completion of service delivery. To develop and maintain good working relationships with tenants, leaseholders, residents and service users to actively promote the provision of high quality services.
- Maintaining an effective and efficient data filing and management information system including inputting and retrieving statistical information, programmes of works, spreadsheets, etc.
- Liaise with Suppliers and Subcontractors to order, store and issue materials in accordance with the relevant processes.
- Processing of orders and invoices on behalf of the Authority in accordance with the relevant procedures.
- Undertake a range of general administrative duties such as, filing, writing letters of a basic and routine nature, the completion and circulation of minutes etc.
- Responsible for dealing with customers, visitors and outside agencies.
- Deal with routine face to face and telephone enquiries including requests for general information.
Skills/Attributes/Experience:
- Computer literate to a competent level
- Experience of dealing with the public
Job Type:
Temporary contract
Salary:
£10.42 per hour
Ability to commute/relocate:
- Sutton-InAshfield, NG17: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Reference ID:
NR562
