Customer Service Advisor

3 weeks ago

Sutton in Ashfield, United Kingdom New Resource Group Full time
Maternity cover 9-12 months
Interested in working for a company that values its employees and has a passion for providing exceptional customer service? Then this might be the perfect opportunity for you.
It is an honor for us to be working with a leading manufacturer of handcrafted luxury furnishings. They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality.
You will be working with and reporting to the Customer Operations Manager and supporting B2B, B2C sales across all brands of the business. You will provide customer service and administration support to ensure smooth and efficient interface between manufacturing and retailer and uphold the declaration of service standards of the brand.
Key Responsibilities
* Deal with email and telephone enquiries ensuring prompt resolution to sales/operations issues pre-despatch in line with the agreed SLAs
* Liaise with planning and operations teams to ensure order requirements are achieved
* Delays are identified and appropriately communicated to the retailer or consumer
* Resolve queries and deal with order tracking, POD’s, and delivery discrepancies
* Ensure cancellations and amendments are actioned promptly
* Update retailer on order progress ensuring data is aligned with production plans
* Ensure operations are proactive in resolving manufacturing failures and recovery plans
* Any other duties reasonably required by the Customer Support Team leader
* Ensure appropriate reports and communications are supplied to retailers and consumers for updates on resolution of issues
* Manage customer service standards across all forms of communication including email, telephone, and social media
* Ensure that the team comply with all aspect of Health and Safety policies
Hours of work:
Monday to Thurs 9am – 5pm
Friday 9am - 4pm
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency

  • Customer Service Advisor

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom TurnerFox Recruitment Limited Full time

    Customer Service Advisor - Temporary ongoing role, Immediate starts available! £11ph - £12ph Sutton In Ashfield Monday - Friday We have great opportunity for an experienced customer service advisor to work for our lovely client in the Sutton in Ashfield area. The role of customer service advisor will involve: - Receiving inbound calls from customers...

  • Customer Service Advisor

    3 weeks ago

    Sutton-In-Ashfield, United Kingdom Available Car Limited Full time

    We are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. **Our Benefits**: - £23,000 per annum - 24 days holiday + bank holidays + Birthday off - “Available Anniversaries”...

  • Customer Service Advisor

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Available Car Limited Full time

    We are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. **Our Benefits**: - £23,000 per annum - 24 days holiday + bank holidays + Birthday off - “Available Anniversaries”...

  • Customer Service Advisor

    5 days ago

    Sutton in Ashfield, Nottinghamshire, United Kingdom Available Car Limited Full time

    We are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you.Our Benefits:- £23,000 per annum 24 days holiday + bank holidays + Birthday off- "Available Anniversaries" (Days off to...

  • Customer Advisor

    4 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Weekends** **Part time - 16 hours per week** **3 Month fixed term contract** **Saturday and Sunday between the hours of 7.00am - 8.00pm** **£10.60 per hour** **Sutton-In-Ashfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    3 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part Time Hours Available - 13.25 (Weekends Only) and 17 Hours Per Week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK National hourly rate £11.31 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...

  • Customer Advisor

    3 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part Time Hours Available - 13.25 (Weekends Only) and 17 Hours Per Week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK National hourly rate £11.31 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...

  • Customer Advisor

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 13.25 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 8.00pm** **UK National hourly rate £11.31 per hour** **B&Q Sutton In Ashfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Weekends** **Part time - 14 hours per week** **3 Month fixed term contract** **Saturday and Sunday between the hours of 7.00am - 8.00pm** **£10.60 per hour** **Sutton-In-Ashfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    3 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Part time - 12 - 16 hours per week** **Permanent Contract** **Shifts available Evenings and weekends** **£10.10 per hour (rising to £10.60 from April 1st)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Part time - 12 - 16 hours per week** **Permanent Contract** **Shifts available Evenings and weekends** **£10.10 per hour (rising to £10.60 from April 1st)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Automotive Customer Service Advisor

    7 days ago

    Sutton-In-Ashfield, United Kingdom Hardwick Group of Companies Ltd Full time

    As a Customer Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair, must be welcoming, possess the ability to Listen, show empathy and understanding of the customer’s needs. You are the principle point of contact for all customer communication while the vehicle is in our care and will...

  • Customer Advisor

    3 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 13.5 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 8.00pm** **£11.31 per hour** **B&Q Sutton in Ashfield** - **Rising to £12.21 as of April 2024** We believe anyone can improve their home to make life better. Every day, we give our...

  • Trainee Automotive Customer Service Advisor

    3 weeks ago

    Sutton-In-Ashfield, United Kingdom Hardwick Group of Companies Ltd Full time

    As a Trainee Customer Service Advisor in the Automotive industry, You will always ensure the highest level of professionalism and care for the customers and their vehicle servicing and repair, You must be welcoming, possess the ability to listen, show empathy and understanding You will train to be the principle point of contact for all customer...

  • Customer Advisor

    3 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Part time - 14 hours per week - WEEKENDS** **3 month fixed term contract** **Shifts available Saturday & Sunday, 8.00am - 8.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    3 weeks ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Part time - 14 hours per week - WEEKENDS** **3 month fixed term contract** **Shifts available Saturday & Sunday, 8.00am - 8.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    1 week ago

    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Part Time 14 hours per week** **3 Month fixed term contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join...

  • Temp - Perm Customer Service Advisor / Administrator

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Elizabeth Michael Associates Full time

    **| TEMP - PERM CUSTOMER SERVICE ADVISOR / ADMINISTRATOR |** **| NG17, NOTTINGHAM |** **| £10.42 PER HOUR |** **| TEMPORARY ONGOING |** **| 37 HOURS PER WEEK |** **| STARTING ASAP |** **Responsibilities**: - Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a...

  • Customer Service Advisor

    3 weeks ago

    Sutton-in-Ashfield, United Kingdom Reed Business Support Full time

    Are you looking for a new opportunity that will challenge you? An opportunity that will allow you to help others? An opportunity that offers great development? Yes, then look no further. Reed are working in partnership with Nottinghamshire County Council and are looking for people with great customer service, a positive telephone manner and clear concise...

  • Customer Service Advisor

    2 weeks ago

    Sutton-In-Ashfield, United Kingdom Available Car Limited Full time

    We are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. **Our Benefits**: - £23,000 per annum - 24 days holiday + bank holidays + Birthday off - “Available Anniversaries”...