Call Centre Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to analyze customer needs.
**Duties**:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information to customers regarding products or services
- Assist customers with placing orders, processing payments, and resolving billing issues
- Conduct data entry and maintain customer records in the system
- Listen actively to customer concerns and escalate complex issues to the appropriate department
- Utilize phone etiquette to ensure positive customer interactions
- Identify opportunities for upselling or cross-selling products or services
**Requirements**:
- Excellent verbal and written communication skills in English
- Strong analytical and problem-solving abilities
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient in data entry and computer skills
- Previous experience in a call center or customer service role is preferred
**Job Types**: Full-time, Permanent
Pay: From £25,891.51 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 22/04/2024
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