Call Centre Executive
3 weeks ago
We are currently seeking a Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Maintain a high level of phone etiquette and professionalism at all times
- Collaborate with team members to ensure customer satisfaction and achieve performance goals
**Skills**:
- Strong communication and interpersonal skills
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism
- Ability to analyse customer needs and provide appropriate solutions
- Ability to effectively communicate with customers from diverse backgrounds
**Salary**: From £24,752.33 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 21/03/2024
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