Call Centre Executive

3 weeks ago


Edinburgh, United Kingdom Communications and Solutions Partners Group Full time

We are currently seeking a Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Maintain a high level of phone etiquette and professionalism at all times
- Collaborate with team members to ensure customer satisfaction and achieve performance goals

**Skills**:

- Strong communication and interpersonal skills
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism
- Ability to analyse customer needs and provide appropriate solutions
- Ability to effectively communicate with customers from diverse backgrounds

**Salary**: From £24,752.33 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024



  • Edinburgh, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to...


  • Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with their inquiries. **Duties**: - Answer incoming calls promptly and professionally -...


  • Edinburgh, United Kingdom Communications and Solutions Partners Group Full time

    **Call Centre Representative** **Duties**: - Answer incoming customer calls and provide assistance in a professional and courteous manner - Handle customer inquiries, complaints, and requests promptly and effectively - Up sell products or services to customers when appropriate - Analyse customer needs and provide accurate information or solutions -...

  • Call Centre Operator

    4 hours ago


    Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    **Duties**: - Handle inbound and outbound calls in a professional manner - Provide exceptional customer service by addressing inquiries and resolving issues promptly - Upsell products or services to customers as required - Conduct data entry accurately and efficiently - Maintain phone etiquette standards at all times **Requirements**: - Proficiency in...


  • Edinburgh, United Kingdom EXPERIENTIAL ADVISORY LTD Full time

    **Responsibilities**: - Handle inbound and outbound calls in a professional manner - Assist customers with product inquiries, orders, and issue resolution - Perform data entry accurately and efficiently - Demonstrate phone etiquette and provide outstanding customer service - Analyse customer needs to offer appropriate solutions - Upsell products or services...


  • Edinburgh, United Kingdom Raven Marketing Full time

    **About us** Raven Marketing is a small business in Edinburgh. We are professional, challenging and autonomous. Our work environment includes: - Modern office setting - Company perks - International workforce - Relaxed atmosphere - On-the-job training **Duties**: - First point of contact for all calls coming into the Walthamstow Office call centre. - To...


  • Edinburgh, United Kingdom SmartPA Full time

    Call handling centre role with SmartPA, based in Edinburgh. Tired of your mundane and repetitive day job? Come and join our ever-growing team at SmartPA where you will be supporting an eclectic range of clients - from corporates to one man bands, you’ll see it all! If you are a quick learner, we want to hear from you! We don’t expect you to know the...


  • Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling incoming and outgoing customer calls in a professional and efficient manner. This role requires excellent communication skills, the ability to speak multiple languages, and a strong attention to detail. **Duties**: -...


  • Edinburgh, United Kingdom Pontoon Full time

    Contact/ Call centre Advisor 22 per hour PAYE My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. Responds to all shareholder queries received by phone, email, letter or...


  • Edinburgh, United Kingdom CBS Business Consulting LTD Full time

    **Position: Call Centre Customer Service** **Core Duties & Responsibilities**: - Provide professional support to ensure high levels of customer satisfaction - Liaise with service department to ensure that all orders are processed in a timely manner - Manage social media accounts to ensure images, content and image presentation is maintained on a regular...


  • Edinburgh, United Kingdom CSP U.K. LTD Full time

    **Duties**: - Handle incoming calls from customers and assist with inquiries or issues - Make outbound calls to follow up on customer requests or promote products - Upsell products or services to customers based on their needs - Maintain phone etiquette standards while interacting with customers - Analyse customer needs and provide appropriate solutions -...


  • Edinburgh, United Kingdom ENVISION AGENCY LTD Full time

    As a Call Center Representative, you will be the first point of contact for our customers, providing outstanding assistance and resolving inquiries promptly. You'll utilize your excellent communication skills to ensure a positive customer experience and contribute to the success of our team. **Responsibilities**: - Handle customer inquiries in a...


  • Edinburgh, United Kingdom Channel Partners Limited Full time

    **Responsibilities**: - Handle inbound and outbound calls in a professional manner - Provide exceptional phone etiquette and customer service - Perform data entry tasks accurately and efficiently - Analyse customer needs to offer appropriate solutions - Upsell products or services where applicable **Skills**: - Multilingual capabilities are a plus -...


  • Edinburgh, United Kingdom CSP U.K. LTD Full time

    **Duties**: - Handle inbound and outbound calls professionally and efficiently - Upsell products or services to customers where appropriate - Perform data entry tasks accurately and in a timely manner - Analyse customer needs to provide suitable solutions - Maintain phone etiquette standards at all times **Skills**: - Strong multilingual capabilities -...


  • Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    **Responsibilities**: - Handle inbound and outbound calls in a professional and courteous manner - Provide accurate information to customers regarding products or services - Perform data entry tasks accurately and efficiently - Upsell products or services to customers where appropriate - Maintain a high level of phone etiquette at all...


  • Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting our products and services. This is a full-time position with opportunities for career growth. **Duties**: - Answer incoming calls and...

  • Computing Graduate

    4 weeks ago


    Edinburgh, United Kingdom Coachwood IT & Executive Recruitment Full time

    Monitoring, responding to, and investigating network, system and security alarms and incidents - Ensuring the availability of Contact Centre services for Genesys Engage and Genesys Cloud clients - Patching the operating systems of clients’ servers. - Analysing logs to detect and alert on potential intrusions or failures. - Handling customer support tickets...

  • Call Centre Agent

    2 days ago


    Edinburgh, United Kingdom TUI Full time

    This role is Monday - Friday from 09:00 - 17:30 and can offer a Hybrid working contract after an initial period of 2 months. **ABOUT THE JOB** - Respond to all queries e.g. location of pickups, prices, times and amendments. - Check availability using our database and spreadsheets. Offer alternatives to secure sales and process cancellations/refunds. -...


  • Edinburgh, United Kingdom Global1stline Full time

    **Package**: **Base Pay**: £25,000 - £27,00 based on experience **Additional Pay**: Weekly commission bonuses based on exceeding basic targets **Work Schedule**: Monday - Friday (Saturday shifts are available for additional hours, if requested) We are searching for a polite, professional Call Center Representative to work closely with other team members...


  • Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    **Responsibilities**: - Provide accurate information about products and services - Identify and escalate priority issues - Upsell products and services where appropriate - Perform data entry tasks accurately - Maintain a high level of professionalism and phone etiquette at all times **Skills**: - Excellent communication skills, both verbal and written -...